2nd Line Service Desk Engineer
Surrey - x5 Days a week onsite
My client within financial services based in the Surrey area are recruiting for a 2nd Line Service Desk Engineer to be based onsite x5 days a week.
As a 2nd Line Service Desk Engineer, you will be providing IT support to end users.
Provide first response and analysis on incidents and follow through resolution.
Handle incoming requests and changes to the Service Desk via telephone, e-mail, and ticketing system to ensure courteous, timely and effective resolution of end user issues within SLAs
Demonstrate flexibility to enable the team to cover core hours of support (8am-6pm, Monday to Friday)
2nd Line Service Desk Engineer Benefits:
22 days holiday + 8 Bank Holiday (Holiday's increase to 27, 1 additional day per year worked)
Healthy contributed pension
Training and development
Access to a number of financial based products
Dress down Fridays
2nd Line Service Desk Responsibilities:
Handle incoming requests and changes to the Service Desk via telephone, e-mail, and ticketing system to ensure courteous, timely and effective resolution of end user issues within SLAs
Demonstrate flexibility to enable the team to cover core hours of support (8am-6pm, Monday to Friday)
Document all pertinent end user request information, including name, department, contact information and nature of problem or issue as well as regular updates
Act as SMEs on fields of expertise, and / or escalate to 3rd ...