Red Recruitment is recruiting a Collections Handler in Banbury to join our client, a premier contact centre outsourcing business, dedicated to delivering exceptional service to their clients. They are looking for a Collections Handler to join their team on a temporary basis. The hourly rate is £14.28 per hour. Benefits and Package for a Collections Handler: Salary: £14.28 per hour Hours: Monday - Friday, hours between 8am - 6pm Contract Type: Temporary Location: Banbury Start date: ASAP Key Responsibilities of a Collections Handler: Making phone calls, sending emails, or utilising other communication methods to reach customers with past due accounts Assessing customer account details to understand the delinquency status and identify potential collection strategies Negotiating payment plans with customers to recover outstanding balances in a timely manner Addressing customer concerns and resolving billing disputes when necessary Key Skills and Experience of a Collections Handler: You should have excellent communication skills as you will be speaking to a range of people Having an empathetic approach is required due to the nature of the calls You should have a passion for helping customers Previous customer service experience is preferred If you are interested in this position and have the relevant skills and attributes required, please apply now Red Recruitment (Business)