Excellent opportunity for an experienced 2nd Line IT Support Engineer who enjoys working across a broad range of technologies who would like be part of an expanding IT Managed Services Company.
You will be providing remote support to various clients across Desktop, Network and Server support, occasional client site visit's in the local area will be required.
You will have excellent communication skills and ability to provide effect client customer service.
This role is based on-site Monday - Friday, working within a small, friendly team in Market Deeping, Lincolnshire.
Split Shift Pattern of: 8am - 4pm / 10am - 6pm
2nd Line IT Support Engineer
Required Skills
* Previous 2nd Line IT Support Engineer experience - ideally min. 4 years
* Strong knowledge of Windows server (2016, 2019, and 2022)
* Microsoft Active Directory and Exchange experience
* Knowledge of networking technologies including VLAN’s, routing protocols, VPN’s, firewalls, DHCP, DNS and switch configuration
* Experience and understanding of backup solutions and day-to-day management
* Office 365 and Azure experience including exchange online setup, SharePoint data structure
* Logical and methodical troubleshooting skills
* Administration of VMware and Hyper-V platforms
* Experience in provisioning VOIP devices
* PowerShell knowledge especially around Office 365 and Azure
* Strong Ability to communicate well with other people
* Good timekeeping and self-management skills
* Ability to work on your own initiative and to tight deadlines
* Able to create detailed documentation
* Clean UK Driving licence
Desirable skills
Cisco CCNA or equivalent network qualification
Basic understanding of Microsoft SQL
Website coding and troubleshooting