At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME.
Why join us?
Our mission - we are building the worlds most admired and compelling brand ecosystem.
Our purpose – we are elevating the lives of the many with access to the world’s best brands and experiences.
At Frasers Group, We Fear Less And Do More. Our People Are Forward Thinkers Who Are Driven To Operate Outside Of Their Comfort Zone To Change The Future Of Retail, Embracing Challenges Along The Way. The Potential To Elevate Your Career Is Massive, The Experience Unrivalled. To Be Able To Make The Most Of It You Need To Live And Breathe Our Principles.
* Think without limits - Think fast, think fearlessly, and take the team with you.
* Own it and back yourself - Own the basics, own your role and own the results.
* Be relevant - Relevant to our people, our partners and the planet.
Are you ready to join the Fearless?
Job Description
Your daily role will consist of leading a team of technicians, taking on responsibility for the below areas:
* Deputise the IT Workshop Manager.
* Escalation point for IT Workshop technicians, stakeholders, and the wider business.
* Oversee stock control and the re-ordering of stock.
* Coaching and mentoring your team.
* Identify & drive continual service improvement initiatives.
* Develop IT Workshop procedures, removing old and creating new where appropriate.
* Provide feedback through one-to-one performance reviews & appraisals.
* Hold team meetings 1-to-1s and return to work interviews for your team members.
* Ensure your team’s targets are met.
* Work with project managers and other teams to ensure projects and rollouts are delivered on time and to schedule.
* New store kits are configured and delivered on-time and complete.
* Various workshops are always stocked with required kit.
Qualifications
Requirements:
* Experienced and confident leader.
* Experienced with policies and procedures and enforcing them.
* Able to manage self and others during pressured situations.
* Able to confidently make decisions and delegate work effectively to maximize output.
* Excellent time management and organization skills.
* Understanding of stock control and asset management principles.
* Base understanding of IT security and data protection principles.
* Strong communication skills with the ability to talk to any level of authority.
Additional Information
Along with your benefits package we also offer a wide range of perks for our colleagues:
* Frasers Champion - Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have thought without limits, owned it or been relevant.
* Fearless 1000 – By October 2025, we want our share price to hit £10. If that happens for 30 or more consecutive trading days, all colleagues across the business will receive a bonus! The top 1000 performers in the company will receive unprecedented bonuses, worth from £50,000 to £1million!
* Frasers Festival – an event like no other! Our Frasers Festival is our celebration for Head Office and Retail Staff across the UK and Europe.
* CEO Sessions – Once a quarter we offer 20 employees the opportunity to attend our “CEO Sessions” ran by our CEO and leadership team.
* Retail Reconnect – In order to build the planets most admired and compelling brand ecosystem, all employees must understand our business, product and customers.
* Frasers Fit – Our Everlast Gyms Team are on a mission to make our workforce the best, and fittest on the planet!
* Retail Trust – We know that its not just about physical health, mental wellness is equally important.
What’s next?
Our Recruitment Team will be reviewing applications and all candidates will receive a response, whether you are successful or unsuccessful.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Information Technology
Industries
Retail
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