Daily / Regular Duties:
1. Liaising with customers by phone and/or e-mails and/or letters in respect of collecting debts and providing customer support;
2. Recording all cash/payments collected and allocating the receipts against the right invoices and credit notes;
3. Liaising with Agents, Salesman and customers in debt related matters;
4. Regularly checking Credit Insurance covers and updating schedules;
5. Liaising with warehouse on customer queries and resolving problems;
6. Regular checks on customer portals;
7. Regular checks on Customer VAT Numbers and Credit limits;
8. Checking and monitoring invoices on Infor Nexus (Online Platform) and chasing customers for approved invoices (International customers);
9. Expertise in Letters of Credit (LCs) and Bank Guarantees (BGs);
10. Answering queries on credit control, finance department and customers;
11. Key account management support clients for house accounts;
12. ERP system (STYLEman software) house-keeping;
13. Updating Debtors lists and monthly reports;
14. Updating Sales Ledger Journals;
15. Sales Ledger Reviewing and reporting to management;
16. Management of the month end procedures;
17. Ad hoc reporting;
18. Assisting Accounts payable department as and when required.
Weekly / Monthly / Seasonal / Annual Duties:
1. Updating ERP software (STYLEman) and accounting system (Open Accounts) and carrying out regular house-keeping and reconciliations;
2. Preparing monthly aged debt reports with comments;
3. Preparing and sending monthly customer account statements;
4. Assisting in seasonal and annual statutory auditor's reports;
5. Preparing weekly / monthly debtors control accounts;
6. Assisting in processing sales orders;
7. Providing assistance in any other finance, Sales, Operations and Customer service related duties to assist the sales, operations and customer service managers as and when instructed;
8. Assisting Accounts payable department as and when required.
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