Client:
Kingspan Water and Energy
Location:
-
Job Category:
-
EU work permit required:
Yes
Job Reference:
3a34accb9f59
Job Views:
6
Posted:
24.03.2025
Expiry Date:
08.05.2025
Job Description:
About the role
We are seeking Customer Service Sales Advisor to join our team. This role focuses on delivering outstanding service to both new and existing customers via phone and email. It is essential for ensuring contract renewals are successfully secured and for driving new business opportunities within Kingspan.
About Kingspan Light, Air + Water
Kingspan Light, Air + Water is a division of Kingspan Group operating in 20 countries across the globe. We design, manufacture and service natural daylighting, smoke ventilation, water, and safe storage solutions. Our solutions are designed to ensure the buildings of the future deliver more while combating climate change and optimizing the benefits of daylighting, fresh clean air, and sustainable water.
Key Responsibilities:
* Handle inbound queries from existing customers via telephone and email, providing prompt and effective solutions.
* Resolve customer issues efficiently, ensuring satisfaction within agreed timelines.
* Log site visits and coordinate part orders and deliveries.
* Prepare and present accurate quotes to customers.
* Maintain high accuracy in order processing, including managing credit card transactions.
* Retain commercial contract customers and develop strategies to foster strong, lasting relationships.
* Achieve Key Performance Indicators (KPIs) set by the Service Manager.
* Identify and develop new business opportunities, maintaining a healthy sales pipeline for future growth.
* Track and record sales activities to monitor performance.
* Continuously develop and maintain in-depth knowledge of Kingspan's products and services.
* Provide exceptional, professional service to both internal and external customers.
* Build and nurture strong relationships with key stakeholders, including field engineers.
* Ensure compliance with company procedures and legal requirements.
* Perform ad-hoc duties that require collaboration with other departments.
Who you are:
* Five GCSEs (or equivalent), including English and Maths.
* A minimum of 2 years' experience in customer service, handling calls and queries in a formal environment.
* At least 2 years of sales experience.
* Proven ability to meet and exceed KPIs.
* Strong communication skills (both verbal and written).
* Excellent listening skills with the ability to manage information accurately and efficiently.
* Exceptional organizational and planning abilities.
* A positive, confident, and determined approach to work.
* Ability to work independently and as part of a team.
* Ability to work under pressure and manage multiple demands.
* Proficient in IT and computer systems.
* Third-level qualification in Customer Care or Sales.
* Experience in an account management role.
* At least 1 year of experience in a service department.
Working Hours:
* Monday to Thursday: 8:15 AM - 5:00 PM
* Friday: 8:30 AM - 4:00 PM
* Hybrid working option after the training period.
Apply Today: We invite you to apply for this exciting role and join Kingspan, where we celebrate diversity and encourage candidates from all backgrounds to apply.
Kingspan is an equal opportunity employer.
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