Overview Are you ready to start your career in a rapidly progressing company with service at the heart of everything we do? Then you’ve come to the right place. We are GC Partners and we are a specialist financial exchange company. We help Private and Corporate clients move their money at the best rate, using our 20 years of experience, our bespoke technology and dedication to customer service. We have 6 offices around the globe including Hong Kong and Dubai, with further expansion in the future. We have a fantastic opportunity for Trainee Account Manager to join our busy and growing Private Client Dealing Desk. If you have a collaborative and adaptable work ethic, a drive for success and are looking for your next opportunity then we would like to hear from you. Job Purpose We have an exciting opportunity for a Trainee Account Manager to join our highly successful private client FX dealing desk. Working alongside an experienced Foreign Exchange (FX) sales team, who will train and coach you throughout. In this role you will learn how to offer the best rates, build a strong relationship with clients, and help you develop a keen interest in the market. Throughout your career with GC Partners, you’ll develop an in-depth knowledge of financial markets; current affairs, economics, and foreign exchange. This is a great opportunity for an aspiring FX dealer who is looking for a bright opportunity to work within a tight-knit sales team where you will be given full training with genuine career progression. Duties/Responsibilities Over the course of your development as a Trainee Account Manager you will: Learn to take ownership of client interactions, ensuring their needs are met with timely and accurate guidance throughout the money transfer process. Be proactive in resolving issues and committed to delivering excellent service. Approach client engagement with enthusiasm, demonstrating a genuine interest in understanding their needs and exceeding their expectations. Inspire trust and confidence through a positive attitude and dedication. Work closely with team members and departments to deliver seamless client experiences. Share knowledge and contribute to collective success by fostering open communication and mutual support. Tailor interactions to each client’s unique needs and knowledge level, providing bespoke solutions that align with their goals and circumstances. In time act as a key point of contact for clients, engaging with individuals across all levels of knowledge and expertise to provide tailored support. Guide clients through the process of transferring money, ensuring a smooth, informed, and client-first experience at every stage. Provide day-to-day support to the private client dealing team, contributing to the seamless delivery of our services. Assist first-time users with navigating and utilising our online platform, offering guidance and reassurance throughout their journey. Proactively develop relationships with our existing client base, focusing on upselling services and expanding client lifetime value (LV). Acquire the skills and expertise needed to effectively promote and sell our full range of FX services. Develop a clear understanding of our Consumer Duty policy and procedures and ensure they form part of your day to day role Qualification & Experience Some customer services or sales experience in any environment preferred but not essential Educated to degree level Benefits of working at GC Partners 25 days of holiday per year, plus bank holidays Workplace pension – employer contributions Complimentary Health insurance Employee assistance programme A truly global business with opportunities for growth Equal opportunities GC Partners is an equal opportunity employer. We welcome applicants from all backgrounds and each applicant is given fair consideration throughout the recruitment process. Please be aware that due to the volume of applicants, we may not be able to respond to all applications.