Right Now Group are working with a medium - large sized forwarder in the Bristol Area. We are looking for an experienced Multimodal Operator (Import & Export) to join a dynamic freight forwarding team. This role is perfect for someone with a strong background in international logistics who thrives in a fast-paced, customer-focused environment. You will be responsible for managing shipments across Air, Road, Ocean, and Cross Trade movements, ensuring seamless operations and high levels of customer satisfaction.
Key Responsibilities for the Multimodal Operator
Operations & Compliance
* Oversee and coordinate import/export shipments to ensure smooth execution.
* Ensure all shipments comply with industry regulations and company standards.
* Involved with all modes of transport Air, Road, Sea and Crosstrade.
* Manage customs clearance processes efficiently.
* Maintain accurate documentation and continuously improve operational procedures.
* Liaise with customers, agents, and service providers to ensure service excellence.
Customer & Commercial Focus
* Provide exceptional customer support and consultation.
* Maintain and strengthen relationships with existing clients while identifying opportunities for new business.
* Ensure customer-specific procedures and service expectations are met.
Billing & Administration
* Ensure accurate and timely processing of department billing.
* Maintain compliance with all legal, regulatory, and internal policies.
What We're Looking For in the Multimodal Operator:
✅ Experience & Knowledge
* 2+ years in freight forwarding with expertise in multimodal operations.
* Strong background in international logistics and customs procedures.
* Supervisory or leadership experience is a plus.
* For any operators that have zero experience in certain modes, that is okay, you will be trained and developed in those areas.
✅ Skills & Competencies
* Excellent organisational and analytical abilities.
* Strong communication skills.
* Ability to work independently and collaboratively in a fast-paced environment.
* Customer-focused mindset with strong attention to detail.
* Adaptability and the ability to work under pressure.
✅ IT & Language Skills
* Proficiency in Microsoft Office and freight forwarding systems.
* Fluent in English (written & verbal).
Additional Information:
Shift: Monday - Friday
Hours: 09:00 - 17:30
Annual Leave: 25 Days + BH
Salary: £30,000 - £37,000 DOE
Benefits: Private Healthcare, Bi-Yearly Bonus
Opportunity to work from home occasionally when passed probation
SUITABLE CANDIDATES WILL BE CONTACTED WITHIN 48 HOURS