Application Manager - ERP / CRM / D365
Location: Hybrid - 2/3 days on site
Salary: Circa £70,000 + Benefits
I'm currently partnered with an end user customer to support them on their journey to appoint a new Applications Manager.
The application team are a critical unit who oversee the operation of critical business applications that ensure the wider organisation's performance. The team manage and support a variety of applications and work closely with various business units to understand their needs.
The Application Manager leads the above team and works at a strategic level to prevent issues and ensure applications across the group run smoothly.
Responsibilities:
1. High level oversight and upkeep of IT applications - upgrades, patches, developments, disaster recovery etc.
2. Team & people management of the wider application support team.
3. Monitoring SLAs and ensuring the team are delivering against agreed SLAs.
4. Delivering projects where applicable.
5. Third party relationship management.
Minimum Requirements:
1. Broad knowledge across IT applications in a support environment, Dynamics 365 highly desirable.
2. Azure.
3. Previous experience in a team lead / management position.
4. Experience working in an ITIL environment or ITIL certification.
This is a hybrid role so you will need to be on site 2 - 3 days a week. The role sits within a key function of the organisation and you will have opportunities to be involved with stakeholders on a global scale. Alongside salary and hybrid working, there are additional benefits such as pension contribution, discretionary bonus, and private medical amongst others.
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