The Radiology directorate has a vacancy for a Radiology Clerical Officer to perform clerical duties including reception, scheduling appointments both electronically and via telephone, and liaising with patients and other Trust staff across 4 sites.
The candidate must be enthusiastic, motivated, and able to work as part of a team or individually to meet strict deadlines.
The main roles will be to schedule appointments for X-Ray, Ultrasound, MRI, Fluoroscopy, and C.T. using the Trust’s I.T. system. Applicants must have excellent communication skills, a good telephone manner, and the ability to work under pressure to strict deadlines with accurate I.T. skills.
The post holder will be required to work with patients verbally over the telephone, ensuring accurate information is communicated in a clear, empathetic manner.
The candidate must be able to manage their workloads and be flexible to work in any area as the service demands across the four sites.
Working Hours are Saturday afternoons 13:15 to 19:15.
Responsibilities:
* Reception and registration of patients, checking personal details and inputting patient information into the hospital computer.
* Making appointments using the electronic appointment IT System, typing and processing patient documentation.
* Making appointments/tasks using Outlook for consultants.
* Assisting other members of clerical staff to cover sickness, annual leave, etc.
* Taking telephone calls and following up enquiries from patients, clinics, wards, and general practitioners.
* Updating and maintaining the Patient Tracking List (PLT).
* Contacting patients via telephone and internet for appointments.
* Receiving and relaying messages both written and spoken.
* Collating material for MDT Meetings.
* Assisting with the referral materials to outside agencies.
* Undertaking ad-hoc duties as required.
All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as “competent and caring staff” by our patients.
Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula, which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.
We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral’s only Emergency Department. We provide a high-quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales, and the wider North West footprint.
We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.
The Wirral is easily accessible with excellent transport links including motorway, train, bus, or ferry and is within easy reach of the major cities of Liverpool, Chester, and Manchester as well as neighbouring North Wales.
For further details / informal visits contact:
Name: Graham Billington
Job title: Business Support Manager
Email address: gbillington@nhs.net
Telephone number: 0151 678 5111
For Informal Discussion Please Contact:
Mrs. Linda Dempsey on 0151 604 7483
Miss Joanne Corless on 0151 604 7317
Miss Susie Penny on 0151 604 7067
Mrs. Alison Smith on 0151 604 7165
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