Company Description
Join Our Team as a GOC Controller in London! Are you passionate about creating a safe and secure environment? Securitas is looking for a dedicated GOC Controller to protect people and property in Slough!
As a vital member of our security team, you'll be on the frontline, closely monitoring activities and reporting any incidents with tools such as wands and metal detectors. With a strong focus on continuous training and service improvement, you'll play an essential role in maintaining a secure and safe environment.
Position Details:
* Shift Patterns: 4 on 4 off, Days & Nights
* Pay: £17.85 per hour
* Weekly Hours: 42 hours per week
* Qualifications: SIA / CCTV license required
* Transportation: Must have a valid driving license or reliable access to transport
Why Work with Securitas?
At Securitas, we recognise and value your commitment to safety. As a GOC Controller, you'll join a dynamic and supportive team, where your contributions are crucial to our security mission. Make a real difference in the safety and well-being of those you protect by joining us today!
Responsibilities
The Global Operations Centre Operator will be required to carry out the following essential functions:
Incident Monitoring & Response
* Alarm and CCTV monitoring all global offices and events.
* Escalate to Security Officers for action.
* Following Standard Operating Procedures (SOP’s) to ensure security compliance.
Incident Identification & Escalation
* Identifying threats and risks to business operations
* Escalating to the correct parties for resolution
* Identify pertinent events/incidents that are impactful to Customer Local Company’s business operations and/or employee safety.
* Verify the well-being of employees potentially affected by an incident.
* Supporting travel risk workflows, including triage and escalation of high-risk travel.
To ensure the health, safety, and wellbeing of employees
* Provide emergency or critical assistance to employees.
* Professionally, quickly, and compassionately handle calls/Slack messages reporting security/safety events.
* Understand the reporter’s needs and provide personalized solutions via available systems and processes.
* Correctly diagnose non-security/safety questions and route caller to the appropriate team if help cannot be provided by Security Operations Centre personnel.
Systems Use
* Operate CCTV and alarm monitoring software including C-Cure 9000, Mission Control and Genetec systems.
* Accurate reporting. Create reports for any events and incidents that may require further action.
* Create contact reports to account for all contact made with the GOC.
* Respond promptly and accurately to email requests for service and assistance.
Essential Skills
* SIA / CCTV licence
* 2-3 years experience as a GOC Controller
* Right to work in the UK and have a five-year checkable history
* Able to get to the Site on-time for your shifts
* Punctual and Reliable
* Excellent customer service and Computer literate
* Communication Skills
* Must follow onsite SOP and assignment instructions
Additional Information
It’s great to see you’re considering a career with us here at Securitas UK! You're one step away from joining our global team of over 375,000 professionals.
Ready to take the next step?
Click 'I’m Interested' to submit your CV. Questions? Reach out anytime at Recruitmentenquiries@Securitas.uk.com.
Why Choose Securitas UK?
At Securitas UK, we are on a mission to make the world a safer place, driven by our core values of Integrity, Vigilance, and Helpfulness. We foster empowerment, innovation, and growth, offering industry-leading training and career development opportunities.
Diversity & Inclusion: Be Yourself at Securitas
We are an all-inclusive employer, embracing individuality and diversity as key to our success.
Our Commitment to You
We support our workforce through initiatives such as:
* Employee Networks – Safe spaces to connect and influence policies for change.
* Health & Well-being Programs – Mental health support and workplace wellness.
We celebrate diversity year-round with events like BSL Week, International Women’s Day, PRIDE, and Black History Month.
Take the Next Step
Join us and be part of a team that values you. Click ‘Apply Now’ and start your career with Securitas UK today!
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Accounting/Auditing and Finance
Industries
* Security and Investigations
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