IT Engineer - Stockton on Tees
Up to £40,000 PA
The IT department within a leading construction engineering business is seeking a highly proactive and analytical IT Engineer.
Responsibilities:
1. Logging of tickets and managing through to resolution (both hardware and software).
2. Installation and configuration of new hardware, software, and services.
3. Predominantly 2nd through to 3rd Line support, with some 1st line when required.
Requirements:
* Solid understanding of helpdesk responsibilities, procedures, policies, and workflows.
* Ability to work effectively under pressure.
* Experience supporting the following:
o Windows OS Support (Windows 10)
o Active Directory and Office 365 Admin
o Microsoft Teams
o Supporting AV products
o Understanding of web gateway filtering (ideally).
o Understanding of networking concepts including support of VPNs.
o Experience working on a Service Desk and management and prioritization of ticket queues.
o Any experience with ServiceNow will be highly favored.
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