Make your mark at BRE. Are you passionate about delivering exceptional customer service and eager to step into a leadership role while ensuring a seamless experience for every client interaction? If you're ready to support our team, enhance client satisfaction, and drive service excellence, we invite you to join our dynamic team at BRE as a Deputy Customer Service Agent. Become a vital part of our mission to deliver outstanding customer care across the built environment sector. Apply now and help us revolutionise customer experience Help BRE make the built environment safer and more sustainable BRE is the world’s leading innovation, science, and data hub for the built environment. For over a century, we have equipped the government and industry with cutting-edge research and testing. Join us to provide products, advice, services, standards, and qualifications used globally to make buildings better for people and the environment. Through science-led solutions to built environment challenges, we will build a thriving and sustainable world. Key Responsibilities in Customer Service Assist in managing the customer service team to ensure timely and accurate responses to client inquiries. Support customer service operations by implementing efficient processes and procedures. Handle escalated customer issues and complaints with professionalism and effective resolution strategies. Foster a customer-centric culture by mentoring and coaching team members. Collaborate with internal departments to ensure a smooth customer experience. Monitor customer satisfaction metrics and identify areas for service improvement. Essential Skills for Deputy Customer Service Agents Demonstrated experience in a customer service or client management role. Excellent communication and interpersonal skills. Strong problem-solving abilities and a proactive approach to customer care. Ability to lead by example and inspire a high standard of service within the team. Proficiency in using customer service software and MS Office tools. Organised with attention to detail and excellent multitasking capabilities. Desirable Experience in Customer Service Experience in a similar role within the built environment or related industry. Background in implementing customer service initiatives or improvement projects. Understanding of digital customer service platforms and data analysis. BRE benefits We offer a competitive salary as well as a wide range of financial, wellbeing, and career development benefits. 25 days annual leave. Pension scheme with 5% matching employer contribution, Life assurance (4x basic salary), and an enhanced maternity package. HealthPartners – cashback on a variety of health and wellbeing expenses, including prescriptions, physiotherapy, and dental care. Onsite restaurant and free onsite parking, including at-cost EV charging points. Continuous performance development, enabling regular progress review and development opportunities, including free access to our BRE Academy courses, digital learning, and additional learning opportunities available at any time. Professional membership reimbursement to support your career development. Your application We review applications as they are received, so please apply at your earliest convenience to avoid disappointment. We’re building a diverse and talented team at BRE. We value different perspectives, experiences, and skills as they foster innovation in delivering effective solutions for our customers. LI-SR2