This role will report to a Senior Facilities Manager and will be responsible for day-to-day onsite facilities services for approximately 7 offices within the region. This role will involve being hands-on with onsite services and being the team leader for onsite Facilities Assistants and Coordinators.
Team
The Facilities team provides strategic support on projects, risk management, contract management, budget management and ensures the firm acts in accordance with local regulations and ISO standards.
The Facilities team has a presence in all Kennedys offices.
Key Responsibilities
* Be the key point of contact for each office, team and internal queries, reporting any major issues or concerns to the Senior Facilities Manager.
* Ensure all offices provide a great working environment for Kennedys staff and a presentable environment for our clients.
* Manage team attendance and absence, covering when needed and being the cover person for all other offices as required.
* Support the Senior Facilities Manager and FM Operations Manager to ensure statutory compliance paperwork is up to date.
* Coordinate maintenance works with the relevant contractors and log any issues that may arise on each site.
* Provide administrative support to your Senior Facilities Manager.
* Develop good working relationships with contractors and ensure service aligns with expectations.
* Liaise with landlords/managing agents as required.
* Monitor and provide performance data and recommendations to the wider team on improvements, especially around spaces and occupancy.
* Actively handle concerns and ensure rectification actions are quickly established and executed.
* Ensure the smooth running of the offices and services within them, such as Reception, front of house, cleaning, printing, and mail.
* Support and work with team members to complete tasks.
* Work with the wider facilities management teams to increase the profile of the FM team through effective communication and proactive customer service.
Required Experience
* BIFM 3 or above or equivalent would be advantageous - willing to undertake as part of a development plan.
* Facilities management experience, particularly within professional services.
* Efficient and diligent document management.
* Team leader experience would be advantageous.
* Excellent administration skills with strong skills in Excel.
* Excellent communication skills.
* Ability to identify and proactively manage end-user concerns or queries.
* Ability to be flexible in approach towards others, identifying what stakeholders require from you.
* Willingness to travel between all UK offices to ensure the single team ethos is maintained.
* Team player.
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