This role is a great opportunity to join the Credit Card Product team. Managing one of the most business critical suppliers across the society that provides servicing and payment processing to our c2 million credit card members. We are responsible for providing a comprehensive range of operational support services to ensure due diligence and correct governance is in place to manage our 3rd party supplier and ensuring they are meeting members’ needs.
We’re looking for an Operational Support Officer to join the team, focussed primarily on providing a full governance service on our outsourced Credit Card Supplier. Abiding by the Supplier Relationship Management framework, this governance function meets compliance requirements such as LSB, HMRC, FCA, FOS. This role is critical in ensuring that we meet all our required deadlines as well as being a foundation of support and guidance to wider stakeholders. producing minutes, action taking, support with forward scheduling, preparing and coordinating agendas and drafting and reviewing papers for various stakeholders within the society.
Building cohesive relationships and stakeholder engagement across different entities plays a central part to succeeding in this role.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon or London office. You can also find out more about our approach to hybrid working here.
You will also support the timely and effective running of meetings, including efficient scheduling; Other areas owned by our Governance role include managing the administration of control mandates, effective filing and storage of key documentation.
Has a background with engaging and managing 3rd party supplier relationships in Governance role
Excellent organisational and planning and prioritising skills
Ability to work to tight deadlines and to work flexibly to support the requirements of the regulators / senior managers
Excellent experience in Microsoft suite
It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
~ Life assurance worth 8x your salary
~ A great selection of additional benefits through our salary sacrifice scheme
~ Access to an annual performance related bonus
~ Access to training to help you develop and progress your career
~25 days holiday, pro rata