Job Description
Life on the team
An opportunity has arisen for a 2nd Line Support Analyst to join our dedicated customer Technical Operations Command Centre Team in Nottingham, Hatfield or Milton Keynes. The role requires an initiative driven, proactive individual, with an understanding of IT infrastructure to work in triage support across multiple customers within multiple technologies. The roles will focus on remotely resolving incidents, increasing the first-time fix rates in addition to Batch Management and Event Monitoring. You are encouraged to use your skill and knowledge to proactively improve the services we offer to add quality and value to our customers.
What you’ll do
• Upholding a high level of customer service will be key, as the successful 2nd Line Analyst will be supporting colleagues at various levels within the variety of technologies the Team supports.
• You will be responsible for the BAU service for multiple technologies within the Command 2nd Line team, working to manage batch processing, event management, incidents, problems, requests and changes.
• We are looking for someone who can communicate with colleagues and stakeholders at all levels as the account this role is aligned to is a high flying and a flagship one for us.
• Support the business and our customers on a 24 x7 rotated basis.
ROLES & RESPONSIBILITIES:<...