Join to apply for the 3rd Line Cloud Engineer - Remote (UK Only) £45,000-£55,000 role at Stichting Vrienden van Zonnehuisgroep Amstelland.
A 3rd Line Cloud Engineer is required for a growing Technical Solutions business. As a 3rd Line Cloud Engineer, you'll play a crucial role in providing high-quality technical support to external clients. Whether remotely or in person, you'll tackle a range of incidents and problems, ensuring timely resolution and adherence to SLAs. You'll be the final escalation point, interacting with VIPs, C-level executives, and administrative staff.
Key Responsibilities
* Serve as the ultimate technical escalation point for our 1st and 2nd Line Engineering teams.
* Troubleshoot and resolve incidents within agreed timescales.
* Own and manage escalated incidents and requests.
* Collaborate with 2nd Line Engineers on diagnosis and fault resolution.
* Project-based consultancy.
Essential Skills
* 4+ years of demonstrable 3rd Line Cloud Engineer experience in IT service management.
* Exceptional interpersonal skills, emphasizing active listening and questioning.
* Motivated attitude toward professional standards and certification-based exams.
* Excellent knowledge of Identity management systems (Azure AD, ADFS, MFA).
* Familiarity with troubleshooting Microsoft Windows platforms and iOS devices.
* Networking - Installation, Configuration, and Troubleshooting.
* Desirable: 1+ year demonstrable Technical Consultant experience delivering Microsoft projects.
Technical Skills to Include
* Windows Desktop - 10/11.
* Telephone and remote IT Support.
* Active Directory.
* Exchange / Office 365.
* Networking (LAN / WAN / Firewalls / Routing / VLAN).
* Azure.
* VMware / Hyper-V.
Certifications To Consider
* Microsoft Certified: Azure Solutions Architect Expert (AZ-303/304).
* Microsoft Certified: Azure DevOps Engineer Expert (AZ-400).
* Microsoft Certified: Azure Administrator Associate (AZ-104).
* Microsoft Certified: Azure Security Engineer Associate (AZ-500).
* Microsoft 365 Certified: Enterprise Administrator Expert (MS-100/101).
* Microsoft Certified: Power Platform Fundamentals (PL-900).
Salary
Salary for this role is competitive £45,000-£55,000 dependent on experience.
Benefits Include
* 25 days holiday + 8 days Bank holidays + Option to accrue additional days holiday.
* Free ongoing training and funded certifications / accreditations.
* Fast track career enhancement.
How To Apply
If you are interested in the 3rd Line Cloud Engineer role, please submit a copy of your CV. For further information, contact Charmaine Padfield on the IT team at Bond Williams Professional Recruitment in Bournemouth 01202 233777 option 4 for IT.
Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency.
Seniority Level
Mid-Senior level
Employment Type
Full-time
Job Function
Engineering and Information Technology
Industries
IT System Training and Support
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