We have an exciting new opportunity for an Intensive Housing Management Officer who will join the neighbourhoods team to provide an intensive housing management service to residents living in designated older persons housing. The role of an Intensive Housing Management Officer will support tenants and help them to maintain their tenancies and remain living in their own homes. Specific responsibilities include: Carrying out accompanied viewings and signing up new tenant’s to ensure that the tenancy is sustainable, appropriate support packages are in place where applicable and the prospective tenant is engaging with these services Assessing and identifying where a tenant may need assistance to remain in their home and assist with the installation of any aid and/or adaptation where required or sign post to the required services as appropriate Undertaking home visits soon after a tenant moves into their new home to ensure they are settling in, help them deal with any housing management issues and to understand their rights and responsibilities under the tenancy agreement Providing regular home visits to check the adequacy and safety of the accommodation and to carry out periodic tenancy audits to check on potential tenancy fraud and to support with reporting and monitoring of any property repairs Raising any safeguarding or concerns for welfare with Cornwall Adult Social Care in respect of any tenants who may appear not to be coping and to monitor any subsequent referrals It is essential that you are educated to A-level or hold an equivalent level 3 qualification and that you have relevant and direct experience of developing or working in services for older or vulnerable people in relation to their housing needs, care or support. In addition you will have experience of working with vulnerable older people identifying and mitigating risks in relation to their health and wellbeing. You will also have experience of working alone/with minimum supervision and supporting people who are vulnerable or who present challenging behaviour. You will have excellent interpersonal and communication skills together with a good level of emotional intelligence and self awareness. You will have the desire to help others and make a difference and demonstrate patience, diplomacy, empathy and consideration for others ensuring a calm rational reaction is given. The role requires the postholder to be able to transport oneself to various locations and requires a Standard DBS check. For more information regarding the role and specific responsibilities please refer to the job description and person specification. Your benefits at Ocean include: 27 days holiday (plus Bank Holidays) (pro rated) Occupational Sick Pay at 3 months Full Pay and 3 months at Half Pay Company Pension: 4% Employer Pension Contribution (includes Death in Service Benefit of 3x annual salary) Health Cash Plan (inc Dental and Optical cover) Health and Wellbeing initiative includes yearly Flu Jab Employee Assistance Programme Cycle to Work Scheme Family Friendly Policies "We offer a dynamic work environment offering hybrid working. We believe work is what you do, not where you go and therefore colleagues deliver their work where it best suits the need, whether that be in the office, home or around a local area or site using local facilities. Colleagues are agile and work or have meetings in any place to suit the need and task" Closing date: Sunday 2nd February 2025 at Midnight Interviews to be held on Monday 10th February Interviews will be conducted Face to Face at our Head Office in St Austell however this could be subject to change at short notice. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.