IT Application Support Analyst – Civil Engineering - Hertfordshire – Hybrid working - £35-40k
Overview:
We are seeking an experienced and proactive IT Application Support Analyst to join a leading construction and engineering organisation based in Hertfordshire. In this role, you will be responsible for providing technical support, troubleshooting, and ensuring the smooth operation of critical business applications.
Role & Responsibilities:
Serve as the primary point of contact for application support requests, ensuring timely resolution of issues
Troubleshoot, diagnose, and resolve application-related problems, escalating to developers or third-party vendors as needed
Monitor application performance and proactively identify areas for improvement
Collaborate with cross-functional teams to implement updates, patches, and system changes
Create and maintain documentation, including user guides, knowledge base articles, and troubleshooting procedures
Assist in the deployment and testing of new applications and features
Provide training and guidance to end-users to enhance application utilisation
Ensure compliance with IT policies and security protocols
Essential Skills & Experience:
Proven experience in application support, IT support, or a similar role
Proficient using SharePoint, Azure & Office 365
Strong knowledge of business applications, databases, and IT systems
Familiarity with ERP/CRM systems
Excellent problem-solving and analytical skills
Strong communication skills, with the ability to explain technical concepts to non-technical users
Ability to work effectively in a fast-paced environment, manage multiple tasks, and prioritise workload
Experience with ITIL practices or similar frameworks is a plus
Minimum 6 months experience of Procure-to-Pay experience is essential
Package & Benefits:
Salary up to £35-40k
Private medical care
Pension scheme
Training and development opportunities
Mental health, physical health and financial support
24/7 virtual GP service
Cycle to work scheme
Hybrid working