WehaveanewopportunityforaUnifiedCommsServiceEngineertojoinourclientsteam.
ThisroleinvolvessupportingMicrosoftTeams,DirectRouting,andMeetingSpaces.You'lltroubleshootissues,manageSLAs,andprovideexperttechnicalguidance.Enjoycareergrowth,collaborationwithexperts,andgreatbenefits!
(Remote working - MustbebasedintheUK)
TheCustomerExperienceisatthecoreofourdeliveryinServiceOperations.
AsamemberoftheOperationalSupportTeam,youwillbeworkingwithotherUCEngineerstomonitor,manageandsupportourclientsTeams,DirectRoutingandMeetingSpacesenvironmentsforaportfolioofcustomers.Therolerequiresteamworktoshareknowledgewithintheteam.Supportingeachothertoimproveeffectivenessandefficiency.
Thekeypurposeoftherolewillbetorespondandcommunicatewithclientrequestsreactivelyandproactively,identifyingissuesusingmonitoringalertsbothwithinourResponseServiceLevel(SLA)andresolvethemwithinourResolutionSLAtoahighlevelofcustomersatisfaction.
Theroleprovidesexperienceworkinginateamofexperts,collaborationwithcrossfunctionalteams,dedicatedweeklyself-developmenttimewithopportunitiesforon-sitework,andstaggeredworkingshifttimes.
DutiesandResponsibilities
ProvideIncident,Request,ChangeandProblemManagementsupportdirectlytoourclientsServiceDeskteams.
Takeownershipofclientsincidentsandrequests,meetingSLAtimelinesfortroubleshooting&resolution.
Reasonableflexibilityfromtimetotimetomeettheneedsofcriticalincidentres...