Job Title: Parts Call Centre Advisor - Diss
Job Summary
We are seeking a highly motivated and organised individual to join my clients dynamic Parts Call Centre team in Diss. As a Parts Call Centre Advisor, you will play a crucial role in delivering exceptional customer service by handling inbound calls, advising, selling, and ordering parts for both trade and public customers. This position offers a competitive salary package, comprehensive training, and opportunities for career growth.
Key Responsibilities
Customer Service: Answer all inbound calls in a timely and professional manner, ensuring customer queries are resolved efficiently.
Parts Sales and Ordering: Advise customers on suitable parts, process sales transactions, and manage orders for both trade and public clients.
Communication and Networking: Utilise excellent communication skills to build strong relationships with customers and internal stakeholders.
Organisational Skills: Maintain accurate records, manage orders, and ensure all customer interactions are documented correctly.
Attention to Detail: Ensure all transactions are processed with precision, minimising errors and enhancing customer satisfaction.
Requirements
Communication Skills: Excellent verbal and interpersonal skills to effectively communicate with customers and colleagues.
Organisational Skills: Ability to manage multiple tasks simultaneously while maintaining attention to detail.
Training and Development: No p...