Job Description
Please note you must meet the following criteria to apply for this role:
* Have Security clearance, or a willingness to apply.
* Have lived in the UK for the last 5 years.
* Hold a UK Driving Licence.
Our client, a large Managed Service Company, is seeking a Field Engineer to attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement.
Responsibilities:
* Repair, diagnose, and replace PCs, laptops, printers, and retail equipment and associated peripherals. This may also include basic servers and relevant network activities in line with business requirements.
* Perform desk-side support to clients as requested.
* Complete customer rebuilds and configurations at the desk.
* Assist other engineers in the delivery of service to our customers.
* Cover site roles where required due to planned or unplanned absence.
* Achieve KPI targets.
* Communicate with Call Administration and the Branch throughout the day to effectively manage all call details in real time and gain a full understanding of the customers' SLA requirements.
* Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time with accurate and quality updates.
* Carry out AV repairs and printer repairs.
* Assist other engineers in carrying out IMAC projects.
* Participate in 24/7 coverage via a rota system (where contractually identified).
Skills and Experience:
* Knowledge and experience of PC, laptop, printer, and associated peripherals operation.
* Ability to be self-motivated with good organisational skills and work unsupervised.
* Excellent customer service skills.
* Security clearance, or willingness to apply required.
* UK Driving Licence.
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