Workplace Coordinator (Wolverton)
Apply locations Milton Keynes time type Full time posted on Posted 3 Days Ago time left to apply End Date: January 17, 2025 (11 days left to apply) job requisition id R6057
At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it’s our people who make this happen.
Workplace Coordinator
12 Month Fixed Term
Milton Keynes: £27,000 - £29,000
Office based
Do you thrive in creating outstanding customer experiences? Can you see yourself being the face of a vibrant workplace, ensuring every visitor and colleague feels welcome, valued and supported?
At our newly refurbished office in Wolverton, we’re committed to providing an exceptional workplace experience for everyone who steps through the door. As a Workplace Coordinator at AQA, you will play a key role in providing a customer-centric workplace experience, ensuring the site is always ready to welcome clients. You’ll be a visible and approachable presence, championing the delivery of workplace strategy and supporting building intelligence systems.
In this role, some of your responsibilities will include managing facilities service desk operations and goods in processes, assisting with event storage, engaging in picking and packing operations and providing hospitality services. You will also assist with workplace inspections, liaise with suppliers and support emergency response efforts, all while anticipating and delivering customer needs with a concierge mindset.
What’s in it for me?
* Training in the systems we use to get you set up for success in your new role
* 25 days annual leave, rising a day per year for your first five years with Bank Holidays and additional closure days at Christmas.
* Being a part of a welcoming team that takes pride in looking after our new office space
* Private medical insurance through BUPA
* Access to an incredible pension scheme with employee and employer contributions jointly totalling, up to 18.5%
What do I need to be successful?
* A customer-first attitude and eagerness to provide friendly, professional service
* Proficient with Microsoft Office
* Ability to manage own workloads and work on own initiative
* Strong communication and admin skills with the ability to balance customer needs with daily tasks
* Hold a full UK driving licence
* Forklift and First Aid at Work certificate desirable
What do I do next?
Read the full job description then upload your most recent CV and a cover letter detailing how your skills and experience are exactly what we need for this role.
Applications will close at 23:59 on 16/01/25. All applications will receive a written response.
AQA is an equal opportunities employer and welcomes applications from all sections of the community regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique.
Full Job Description
Summary
Our on-site Workplace Coordinator is integral to delivering our 10* experience to all guests. This important position maintains the standards of the newly refurbished office, improves engagement and continuous improvement with energy and passion by creating consistent, joyous and courteous moments to anyone that steps foot in the building. The team are the main point of contact for our colleagues based at the office and those visiting, and being approachable and professional is key.
Implementing the workplace strategy, you will have accountability and facilitate all hospitality and on occasion be required to organise catering for meetings and events. Providing exceptional support to the Workplace Experience Manager, including but not limited to, contractor management and basic maintenance. You will also work alongside our external maintenance provider and perform low-level planned maintenance tasks.
Activities:
* Providing a customer-centric workplace experience whilst representing AQA in a positive, professional manner
* Being visible and approachable, championing the workplace strategy delivery and leading day-to-day support across site
* Ensuring the site is serviced to a high standard and ready to receive customers. This involves completing daily building readiness checks and ensuring service points are well stocked each day.
* Providing Front of house Reception services including meet and greet, access control and visitor management
* Delivering high-quality hospitality provision for meetings and events.
* Manage the facilities requirements within agreed service level agreements (SLA’s)
* Produce high-quality administrative support to the Workplace Experience Manager, including maintaining site maintenance and service records and planned preventative maintenance schedules
* Assisting the Workplace Experience Manager with management of maintenance suppliers and onsite service engineers
* Tasks to include but not limited to managing stationery, post & distribution and storage/archiving
* Responsibility for various goods-in services, to include picking/packing, shipment and receipt of goods and storage management. This will also include event stands and exhibition items
* Bringing solutions with a concierge mindset by pre-empting customers’ needs and delivering at pace
* Form part of the onsite emergency team to assist in first aid, incident management in emergencies and business continuity events
* Some driving activities may be required using the company van
* Forklift license will be required – training will be provided
About Us
AQA is an independent charity that sets and marks over half of all GCSEs and A-levels in the UK every year. Our purpose is to advance education by helping students and teachers to realise their potential. As part of AQA, you’ll very quickly appreciate the determination and unwavering passion to deliver this goal in everything we do. To help drive these ambitions, AQA invests in the development of its people by offering a range of professional development and learning opportunities leading to over 50% of our permanent roles being filled internally.
Reasonable Adjustments
If you have any requirements for reasonable adjustments in relation to the application, interview or the prospective job, please contact Faye Harrison (she/her) at fharrison@aqa.org.uk or on 07813 724161. We are asking for this information to make the process as equitable as possible for each candidate.
Smart Working
We’re operating a smart working model. This allows for our colleagues to work from two days a week in one of our offices across England.
Equality, diversity and inclusion
AQA is an equal opportunities employer and welcomes applications from all sections of the community regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique.
Conflict of Interest
Please note that due to the confidential nature of our work, we are unable to employ people for our temporary roles who are currently a candidate for Key Stage 4 and 5 public examinations.
Safeguarding
AQA is committed to the safeguarding of children and adults at risk. We’re dedicated to reducing the risk of employing or contracting any person intent on abusing their position of trust, along with identifying and responding to any incident of alleged abuse from its employees or associates fairly and swiftly.
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