Senior IT Service Desk Technician - Liverpool**
Career progression available into Service Desk Team Leader role.
Experienced, senior, first and second (1st and 2nd) line Service Desk and IT support analyst needed to handle, log and troubleshoot IT requests across the organization. 5+ years in a similar Service Desk or 1st/2nd line IT support role
* Proficiency in ITSM software, Google Apps/O365, Windows OS (10/11)
* Experience with Android/iOS, MDM solutions, Active Directory
* Knowledge of VOIP systems, Windows Server, desktop deployment
* Excellence in customer service
* Bachelor's degree
* Full UK driving license
* ITIL certification (preferred)
**Competitive salary package including pension, life assurance, and employee assistance program.