Atlas SEO is a digital marketing agency that specialises in high-end link building and content production.
The company was founded in January 2020 and has enjoyed excellent growth since. We currently have 37 people in our offices and are undergoing a major period of expansion.
As a fast-expanding and relatively young company, we’re looking for individuals who have drive and would be interested in working their way up in a company with new opportunities constantly arising!
Responsibilities
* Provide onsite and remote support to ensure effective and efficient incident response
* Log end-user issues and service fulfillment requests using the Jira Service Desk system
* Collaborate with the global IT Team and departments to implement IT projects and initiatives
* Create/Deactivate user accounts for new employees, including email, network, and application access
* Ensure that new employees have the necessary hardware and software licenses. Retrieve company-owned equipment from departing employees
* Maintain an inventory of IT Assets and manage software licenses to ensure compliance
* Set up and maintain operating environments on end-user workstations, including operating systems and approved software (Windows, MacOS, and Linux)
* Ensure operating systems and office applications are regularly updated with the latest security and functionality updates, according to the organisational patch cycle policy
* Ensure that service fulfillment procedures, incident troubleshooting steps, systems setup implementation, and infrastructure setups are properly documented, updated, and followed
* Ensure that all office setups, ranging from end-user workstation systems to back-end applications, are properly secured following the organisational IT security policies and industry best practices
* Ensure that security tools are regularly updated with the latest security patches and definitions
* Assist in purchasing hardware and software according to requirements
* Work with vendors and service providers to resolve issues and procure IT services
* Enforce security policies and procedures to protect the organisation's data and systems
* Keep abreast of emerging security threats and technologies to adapt security tools and strategies accordingly
* Conduct induction and other IT-related training sessions for company users when required
* Manage and maintain all company project management tools such as Atlassian and Asana
Qualifications
* Excellent technical and hands-on working knowledge in Windows desktop operating systems, MacOS, and Linux
* Working knowledge and experience to maintain and troubleshoot the following:
o Active Directory (Users and Asset Management)
o Group Policy Objects
o Desktop and Server Hardware
o Atlassian (Jira Service Desk, Confluence, and Insights)
o Video Conferencing Systems based on Zoom
o Working knowledge of Azure AD and O365
o Experience with JAMF (Enterprise management software for Apple Devices)
o Ability to perform day-to-day operational tasks for the following:
+ Network switches and routers
+ Wireless access network setups
+ Experience in Virtualization (Hyper-V or VMware)
+ Working knowledge of Backup Solutions such as Veeam or Altaro
* Ability to follow the ITIL processes below:
o Change Management
o Service Asset and Configuration Management
* Certifications from Microsoft (MCSA - Server 2016 or O365) and Cisco (CCNA)
Who you are
* An awesome team player with a positive attitude
* A quick learner, able to rapidly adapt to a dynamic business environment
* Able to take on true challenges and turn them into useful opportunities
* Can understand and follow IT operations processes to the highest level of detail
Benefits:
* 25 days holiday + Bank Holidays + Christmas break per annum
* 24/7 mental health professional telephone support, and limited face-to-face counselling sessions
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