Job Title
The Employee will be employed as an office admin and coordinator. This role is a non-line management role.
This is a part time or full time role based in Wigan with working hours to be between 08:30 to 16:30 Monday to Friday.
1. About the Company
Urban Ice Tribe is a young and innovative company that provides cold water therapy products and experiences to help people unlock their potential and live healthier lives. They offer a variety of ice baths, accessories, and educational resources. They seek a self-motivated person who can learn, grow, and develop multiple skills as part of a small but growing team in Wigan.
2. Key Responsibilities
Dispatch Administration:
* Coordinate and manage the scheduling and dispatching of deliveries.
* Monitor and track the status of deliveries, ensuring timely and accurate updates to relevant parties.
* Maintain accurate records of dispatch activities and delivery logs.
* Ensure compliance with company policies and procedures related to dispatch operations.
Customer Services:
* Respond to customer enquiries via phone, email, and in-person promptly and professionally.
* Resolve customer complaints and issues, escalating to higher management when necessary.
* Process customer orders and ensure accurate data entry into the system.
* Provide customers with product and service information, including pricing, availability, and delivery times.
* Follow up with customers to ensure satisfaction with products and services.
Bookkeeping:
3. Complete all required financial and transaction-related tasks. Previous bookkeeping experience is optional, but you should be comfortable working with computer software packages, including Excel.
General Administration:
* Perform general office duties, including filing, data entry, and document management.
* Manage office supplies and inventory, ensuring necessary items are stocked and ordered as needed.
* Handle incoming and outgoing mail and correspondence.
* Support other departments with administrative tasks as required.
Other Duties:
* Be open and flexible to undertake additional tasks and responsibilities as directed by your manager.
* Adapt to changing business needs and priorities, providing support across various company functions.
* Participate in training and development opportunities to enhance skills and knowledge relevant to the role.
4. Essential Skills:
* Strong organisational skills: Prioritising tasks, managing time effectively, and meeting deadlines.
* Excellent communication skills: Both written and verbal, to interact with customers, colleagues, and suppliers.
* Attention to detail: To ensure accuracy in data entry, record-keeping, and other administrative tasks.
* Proficiency in Microsoft Office Suite: Especially Excel, for data analysis and report generation.
* Customer service orientation: Ability to handle customer inquiries and resolve issues professionally.
* Problem-solving skills: To identify and resolve issues efficiently.
* Adaptability: Flexibility to adapt to changing priorities and work environments.
5. Desirable Experience:
* Previous experience in an administrative or customer service role.
* Knowledge of dispatch and logistics operations.
* Experience with bookkeeping or accounting software is an added advantage.
* Experience with online sales and working with WooCommerce is an added advantage.
6. Key Competencies:
* Teamwork: Ability to collaborate effectively with colleagues.
* Initiative: Proactive approach to tasks and problem-solving.
* Reliability: Consistent and dependable performance.
* Positive attitude: Enthusiastic and motivated approach to work.
* Confidentiality: Ability to handle sensitive information discreetly.
* Resilience: Ability to work to deadlines at certain times of the month.