About
Montcalm Collection
Montcalm Collection is a portfolio of luxury
hotels in London, offering a seamless blend of the city’s rich heritage and
contemporary sophistication. Each hotel within the collection reflects its
unique location, providing guests with tailored experiences that highlight
London’s diverse attractions—from fine dining and wellness retreats to modern
British design and historic landmarks. The collection includes iconic
properties such as Montcalm Royal London House, located in the former
Royal Mail headquarters, and Montcalm Brewery, housed in the historic
Whitbread Brewery. Montcalm East, near Shoreditch, serves as a creative
hub, while Montcalm Mayfair, promises boutique five-star luxury in one
of London’s most prestigious neighbourhoods.
Beyond luxury accommodation, Montcalm
Collection is committed to creating holistic experiences that prioritise
comfort, well-being, and exceptional service. From the urban creativity of Montcalm
East to the tranquil escapes at Inhabit, Queen’s Gardens and Inhabit,
Southwick Street, the collection caters to a wide range of travellers
seeking refined elegance and modern convenience. With additional offerings like
Montcalm Townhouses and Park Grand Hotels, a stylish 4-star
boutique brand, The Montcalm Collection continues to set the benchmark for
premium hospitality in London.
Overview
We are seeking an accomplished and dynamic Head of People
and Culture to join our portfolio of hotels in London. In this critical
leadership role, you will spearhead the development, implementation, and
management of our comprehensive people strategy. As a key figure within our
organisation, you will oversee all facets of HR operations, with a primary
emphasis on employee engagement and well-being. Your mission will be to
attract, develop, and retain exceptional talent, ensuring the consistent
delivery of 5-star service to our guests and valued team members.
* Design
and execute a forward-thinking people strategy that aligns seamlessly with
our brand pillars of Belonging, Wellbeing, Changemaking,
Sensitivity and Sustainability
* Inspire, mentor, and lead the HR team by
setting clear objectives, fostering a strong sense of purpose, and
cultivating a performance-driven culture.
* Conduct regular performance evaluations,
offering constructive feedback and tailored development opportunities to
drive continuous improvement.
* Strategically manage HR resources to
optimise team productivity and operational excellence.
* Champion a culture of engagement,
well-being, and satisfaction through innovative initiatives that enhance
the employee experience.
* Lead recruitment initiatives to secure
top-tier talent within the luxury hospitality sector, ensuring a
streamlined and impactful onboarding process.
* Develop robust strategies for effective
management of employee relations, ensuring alignment with organisational
values and legal frameworks. Maintain meticulous records and provide
regular ER trend reports to senior leadership.
* Foster a culture of innovation by staying
abreast of evolving HR trends and integrating best practices that enhance
team performance.
* Lead the HR function through
organisational transformations, ensuring transparent communication and
minimal operational disruption.
* Serve as the principal mediator for
workplace disputes, implementing proactive measures to prevent conflict
and resolving issues fairly and expediently.
* Ensure all HR operations adhere to
employment legislation, maintaining up-to-date knowledge of relevant legal
developments.
* Collaborate with the L&D Manager to
design and sustain impactful training programmes that strengthen team
capabilities.
* Implement HR frameworks that meet industry
benchmarks and uphold legal standards.
* Contribute strategically to management
meetings, offering valuable HR insights and recommendations.
* Exhibit outstanding communication and
interpersonal skills across all levels of the organisation.
* Demonstrate superior organisational and
analytical abilities, ensuring efficient HR process management and
compliance with deadlines.
Person Specification
The successful candidate will demonstrate that they have
the following key criteria, personal competencies and skills:
* Extensive
experience as a Head of People and Culture or equivalent leadership role
within the luxury hospitality sector.
* Profound
knowledge of HR best practices, employment legislation, and industry
trends.
* Exceptional
analytical, problem-solving, and strategic planning capabilities.
* Outstanding
interpersonal, leadership, and communication skills.
* Professional,
approachable demeanour with the ability to thrive under pressure.
* Strong
commitment to accuracy, confidentiality, and high operational standards.
* Proven
ability to contribute actively and strategically to senior management
discussions and initiatives.
·
Experience of advising a senior management team
and/or board of directors.
·
Strong leadership skills.
·
Experience of managing employees.
·
Good knowledge of Excel and analytical tools.
This job description is
designed to outline primary duties and conditions related to the Head of People
& Culture position at Montcalm Collection. It is not an exhaustive list and
additional tasks and responsibilities may be required as directed by Head of
Hotels.
Essential Qualifications and
Attributes
·
Previous experience in a similar
role and ideally in boutique hotels
·
Excellent leadership skills and
proven track record of training and developing employees.
·
Positive attitude and excellent communication
skills
·
Attention to detail, great
communication and organisational skills.
·
Ability to anticipate and
resolve challenges / complaints.
·
Commitment to delivering a high
level of customer service.
Benefits
·
Competitive
salary
·
A supportive,
empowering team environment
·
Benefits
platform with various discounts
·
Wellbeing
support, workshops and advice
·
28 holidays
including eight bank holidays, with more holidays after two-year service
·
Cash-back
health benefits, including optical, dental, chiropractor and physio services
·
Discounted
gym membership
·
Access to
Wellbeing platform and sessions, including EAP
·
Celebrate
your special day with a fully paid day off on your birthday.
·
Awards and
Recognition Programme
·
Annual
parties
·
Regular and
ongoing training and development, including leadership workshops
·
Pension
scheme
Eligibility
Candidates must be authorised to live and work in
the UK. Currently, visa sponsorship is not available for this role.
Equal
Opportunity Employer
At Montcalm Collection, diversity and inclusion
aren't just buzzwords. We genuinely value the unique perspectives everyone
brings, regardless of gender, ethnicity, age, disability, or background. Our
culture thrives on mutual respect, and we provide a workplace free from
discrimination and prejudice.
Should this role resonate with your aspirations,
please apply. If not shortlisted, we encourage you to explore other
opportunities with us, either now or in the future.
Note: If you do not hear from us within 14
days, kindly consider your application as not shortlisted for this role.