Scot Agri is looking for an experienced parts person to join our team in Kelso. As a Parts Supervisor, you will be responsible for the day to day running of the Parts Department alongside our Parts Advisor. You will sell to construction and agricultural businesses, where you will be required to identify and satisfy customer equipment requirements for parts across a range of JCB, Horsch, Ktwo and other machines for repair, service or maintenance. This is a vital role in the business as you will be one of the first points of contact with our customers, therefore you must have excellent communication and organisational skills. Who are we? The Scot JCB Group is made up of Scot JCB, Scot Agri, SPS and SIA. Scot Agri provides machinery sales, service, and parts from JCB, Massey Ferguson, HORSCH, Ktwo, and more across our agricultural depots. We pride ourselves on offering unrivalled customer service and industry leading response times. This role involves: Responding to enquiries via phone, email and in person in a timely manner Chasing parts, creating Techwebs and following up whilst ensuring the best outcome Promoting and pro-actively selling parts to meet customer needs Ensuring customer collections and dispatches are dealt with quickly and efficiently Supporting our Warranty team by answering enquiries, ensuring accurate storage for Warranty returns and return of goods to supplier when requested Supporting your team across all aspects of the Parts business by filling in knowledge gaps, answering questions and following processes Organising shifts, cover and transport for the team Ensuring all parts are invoiced, allocated to jobs or processed immediately Maintaining safety standards and implementation of company policies and procedures Conducting risk assessments Signing of team timesheets Loading and unloading the deliveries Picking, packing and putting away stock Building and maintaining strong relationships with our customers Assisting HR with recruitment and employee relations processes The successful candidate will have: Relevant experience within the agricultural/plant industry, car industry or similar The ability to prioritise tasks and work well in a busy environment The ability to get on with all different types of people in a fast-paced environment A good understanding of the importance of excellent customer service and building rapport with customers Good working knowledge on Microsoft applications Attention to detail Flexible and positive attitude with an outgoing approach to work Friendly and approachable manner so you can assist internal and external customers This is not a reactive order taking role, you must be comfortable selling and upselling in a pro-active manner face to face and by phone Hours of work: Our depot operating hours are: - 7.30am till 5pm Monday to Friday - 8am till 12pm Saturday The successful candidate must be available to help cover the above hours as part of a rota. In return you will receive: Competitive salary reviewed yearly Guaranteed 39-hour basic working week with competitive overtime rates Parts bonus scheme Average holiday pay to reflect overtime worked 30 days annual leave, increasing with length of service up to a total of 35 days The option to buy/sell up to 5 days annual leave per year Health and wellbeing plan - cashback for dentist, opticians, physio and more Employee Assistance Programme - free counselling and legal advice Access to high street discounts and savings through Perks Contributory pension scheme Life assurance of three times your annual salary Employee referral programme JCB in-house training