About the role
As one of our Technician Specialists, you'll have the unique opportunity of bringing our distinctive John Lewis service right to our customers' doors and install the products they love into their homes (such as furniture, kitchen appliances, sound systems and TV sets) as part of a 2-person delivery crew. You'll also share your expertise to coach and develop the other delivery drivers in your team on home installations and general customer service skills, acting as a role model for the great service John Lewis is known for.Due to its nature, you need to be 18-years or older to work in this role. Key Responsibilities Your day will see you start at the delivery hub you are based before heading out on route where you're responsibilities will include: - Being an ambassador for the John Lewis brand with great customer service as your number one priority. - Coach, develop and assess your delivery driver colleagues and give them the knowledge they need to perform at their best and represent our brand. - Helping load up your lorry with the days deliveries working alongside the warehouse team. - Demonstrating great respect and courtesy for the customer's home and handle unexpected situations to find the best possible solution for your customers. - Installing products efficiently and quickly for our customers and demonstrating how they work once installed. - Keeping up to date with new products and technologies to help you perform your role at your be...