WSR is recruiting for an IT Infrastructure Engineer for our esteemed client based in Manchester.
Location: Manchester - Office based 4 days p/w, WFH 1 day p/w
Role Type: Permanent
Salary: Up to £45k per annum (depending on experience)
IT Infrastructure Engineer Role Overview:
We're on the hunt for a talented IT Infrastructure Engineer to join our client's vibrant, forward-thinking team! If you're passionate about cutting-edge tech, love solving complex challenges, and thrive in a fast-paced environment — this role is for you.
As our 3rd Line Service Desk Engineer, you'll be the ultimate technical guru — the go-to expert when things get tough. You'll design, implement, and fine-tune robust infrastructure systems that power business success, both on-premises and in the cloud.
IT Infrastructure Engineer Responsibilities:
1. Act as a mentor and technical guide for Service Desk staff, supporting ticket resolution and promoting knowledge sharing.
2. Drive efficiency by formalising and enhancing day-to-day Service Desk processes and procedures.
3. Serve as the escalation point for complex issues from 1st and 2nd Line Technical Engineers.
4. Own and resolve 3rd Line support tickets with precision and speed.
5. Manage and deploy Azure services, ensuring optimal performance and scalability.
6. Oversee security across Azure, Entra, and Microsoft 365 environments.
7. Handle software version control through tools like Intune, Microsoft Defender, and ManageEngine.
8. Step in to perform Service Desk duties when needed to maintain seamless support operations.
9. Take full ownership of on-site infrastructure, ensuring reliability and security.
10. Maintain and manage backup systems to safeguard critical business data.
IT Infrastructure Engineer Technical Skills and Capabilities:
1. MS Windows Server: Active Directory, DNS, DHCP, Group Policy & Certificate Services, Updates, Performance Management.
2. Storage: Windows File Servers, NTFS, Nimble/Alletra FC/iSCSI, OSNexus.
3. VMWare: ESX 8.0+ Hosts, iSCSI Storage connectivity, Virtual Machines.
4. Backup and Restore: Veeam, Volume Shadow Copies.
5. Microsoft Online Admin: Entra/M365, Exchange online, Teams, SharePoint, etc.
6. MDM: Intune/Defender protected devices.
7. Linux: Suse SLES 15, Ubuntu, Rocky, CentOS.
8. Switches: Nexus 9k, Catalyst 2960/9200, Allied Telesis, Ubiquiti.
9. WiFi: Allied Telesis WiFi networks.
10. Firewall: Fortinet clustered firewalls.
11. Cabling: cat5e/6 cable runs and termination, Fibre cabling.
IT Infrastructure Engineer Benefits:
1. Additional leave
2. Bereavement leave
3. Company pension
4. Employee discount
5. Enhanced maternity leave
6. Enhanced paternity leave
7. Free parking
8. Health & wellbeing programme
9. Life insurance
10. On-site parking
11. Referral programme
12. Sick pay
Please click 'APPLY NOW', or call the WSR Team at (phone number removed) for more info. #J-18808-Ljbffr