An exciting development opportunity has arisen for a band 2 Administration Support Assistant to be based at our Royal Stoke site at the University Hospital of North Midlands NHS Trust. The successful candidate will work closely with the Clinic Administration teams to ensure outpatient clinics are fully utilised and patients are allocated an outpatient appointment within NHS national targets. They may also assist with any incoming calls to the Appointments Call Centre.
A flexible approach is essential, as is the need to be self-motivated with the ability to work under pressure and prioritise, set tasks/objectives. Team building skills are also an essential requirement of the post holder, together with an awareness of Trust policies and procedures.
Main duties of the job
To undertake clerical duties, this includes providing and receiving routine information requiring tact or persuasive skills. Communicate tactfully with patients, reception staff about appointments or any other queries deemed necessary.
Deals with enquiries where there may be barriers to understanding.
The post holder will deal with all appointment queries communicating factual routine information to patients, relatives (with consent) and external and internal bodies.
The work is wide ranging from the handling of general internal calls, external patient calls and patient relative enquiries and calls from other Healthcare professionals.
To work closely with the Outpatient department to develop a wide knowledge of the specialties to ensure a good patient experience, promoting effective communication to ensure the achievement of Trust and Divisional objectives.
Communicates closely with the system administrators on a daily basis updating them on any slot issues, patient queries, also to ensure that feedback is given on any work that has been allocated daily.
Ensuring that all available capacity is fully utilised.
Take instruction from Clinic administrator to deliver an effective and efficient booking service.
Organises own workload, coordinates and adjusts on-going clinic appointments.
Working for our organisation
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.
All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.
UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by our staff, patients and carers, and that unite us as a Trust.
At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.
Detailed job description and main responsibilities
For more details on the post, please see contact information details.
Person specification
* Grade C's and above to include Maths and English or Equivalent experience
* Previous NHS experience
* Varied knowledge of IT skills
* Customer Care Service
Important information about your application
* All correspondence will be sent to you via the email address you applied from. Please ensure you check your emails regularly.
* References - please ensure you provide email addresses for all referees for the last three years of employment.
* We are committed to equality of opportunity and welcome applications from everyone regardless of ethnicity, disability, gender, age, faith or sexual orientation. Appointment will be based on merit alone.
* Flexible working will be considered in line with Trust policies.
* New recruits are required to pay for their Disclosure and Barring Service check (and admin fee) prior to starting if the role requires a DBS check.
At UHNM we are fortunate to receive a high volume of applications for many of our roles, on this occasion we would reserve the right to close any advert early, therefore please apply without delay!
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