Summer Emergency Phone & Logistics Coordinator
Emergency Phone and Logistics Coordinator (Summer 2025)
Bristol
Fixed-Term/Full Time
Are you passionate about providing exceptional customer service and ensuring the safety and well-being of students? Join EF Bristol this summer as an Emergency Phone and Logistics Coordinator. This vital role supports our international students by managing emergencies, coordinating logistics, and ensuring smooth operations during the summer term.
EF’s mission is opening the world through education.
A career with EF combines the support and opportunity of a large international organisation, with the spirit and energy of a small business. We look for thinkers and doers – creative, collaborative, and motivated people who are excited by education, communication, and travel.
When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries. In the UK and Ireland, our core presence is felt at our international language campuses and summer schools, where we welcome students from around the world to participate in language learning and cultural exchange.
Your Role
We are looking for an Emergency Phone and Logistics Coordinator. You will be at the heart of EF Bristol’s operational efficiency, managing logistics, emergency responses, and transportation for students. As the first point of contact during emergencies, your ability to stay calm under pressure and find solutions will directly impact student safety and satisfaction. This is an opportunity to make a real difference, ensuring smooth arrivals, departures, and crisis management while upholding EF's commitment to safeguarding and excellence in customer service.
This is a fixed-term, full-time position running from June to August 2025. This role follows a four day per week Friday – Monday shift pattern with Tuesday - Thursday as days off. You will have the emergency phone with you at all times from Friday evening through to Tuesday morning.
Responsibilities
* Manage EF Bristol’s emergency phone on a rotational 24/7 weekend basis, serving as the first point of contact for stakeholders
* Respond promptly to emergency calls and implement EF’s crisis management protocols
* Manage weekend departures and arrivals: monitor flight schedules, cancellations, and missed arrivals, arranging alternative plans as necessary
* Coordinate departure and arrival schedules with the central transportation team and local suppliers
* Provide empathetic, professional support to students during crises or emergencies
* Address student feedback and complaints promptly, ensuring high levels of satisfaction
* Accurately log emergency calls, actions, and incidents in the reporting system
* Adhere to EF’s safeguarding policies to ensure students' safety and well-being
* Conduct welfare checks for students requiring additional support
* Liaise with emergency services, such as hospitals and police, maintaining accurate communication logs
* Log and escalate safeguarding concerns, working closely with relevant internal and external bodies
* Collaborate with external agencies (e.g., social services) to address urgent welfare needs
Requirements
* Outstanding communication and interpersonal skills
* Interest or experience in logistics and emergency response
* Ability to remain calm under pressure, with a solution-oriented approach
* Compassionate and sensitive to the diverse cultural needs of international students
* Familiar with Microsoft Excel and communication tools and logging systems
* Analytical mindset with exceptional organisational skills
* Sociable, energetic, and motivated with a hands-on attitude
* Strong time management and attention to detail
* All offers are subject to a clear enhanced DBS check and two references
* Legally able to work in the UK at commencement of employment
Why you will love working with EF
* Work in a truly international environment
* Ambition is nurtured and fast-tracked career enhancement opportunities are provided
* Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition
EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.
EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique.
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