Job summary The Security Services support all care groups and corporate services Trust wide. At the heart of what we do are the people, we support, who are actively and meaningfully involved in their own departmental services. This customer facing role requires excellent interpersonal and telephone skills, the role includes interaction with internal staff, external agencies and our partners and occasionally members of the public. Due to the nature of the wider services within the department, confidentiality and protecting information skills are highly sought after within this role. Key duties for the post include assigning access control security levels, maintaining spread sheets and databases, administration of dedicated inbox, reviewing and gaining additional information, reports and other available data. Issuing ID cards (cover and at large scale annual inductions) To conduct data quality checks on all systems, to action and escalate where necessary. To report issues and problems, liase with our CITS and Estates teams and with external contractors. The role requires extensive experience of Microsoft Office packages (Word, Excel, Power Point, Publisher and Access etc.) and working knowledge of Outlook / 365, MS Teams. An understanding of legislation relating to all department service sections and previous experience of using and operating databases and bespoke systems (including bespoke software such as MS Access, Datix, Terminus, Unit 4, Micad) would be advantageous. Main duties of the job This role sits within the Security Services reporting to the Head of Security, working closely with the rest of the Security Services Teams. Assign user access cards Manage expired cards Revoking access for lost cards or terminated employees Set access levels for different areas within the Trust. Monitoring system activity for potential security breaches Troubleshooting basic access issues. Provision of annual induction (large staff intakes) Cover for the ID badge service to create user ID cards About us The Royal Cornwall Hospitals NHS Trust (RCHT) is the main provider of acute and specialist care services in Cornwall and the Isles of Scilly. We serve a population of around 500,000 people - a figure that can increase significantly with visitors during the busiest times of the year. We employ approximately 6,700 staff and have a budget of approximately £580 million. We are a teaching hospital in partnership with the University of Exeter Medical School, University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School. The Knowledge Spa on the Royal Cornwall Hospital site is the base for medical and nursing as well as ongoing education for health professions in clinical and non-clinical roles. Keeping at the forefront of medical advances, we are continually developing our clinical services as well as our facilities and are committed to maximising the range of specialist care that can be offered locally. Allied to this is a growing reputation for research and innovation. Date posted 17 February 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum pro rata Contract Permanent Working pattern Full-time Reference number 156-7001988 Job locations Royal Cornwall Hospital Security Services Department Truro TR1 3LJ Job description Job responsibilities PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side. To be an employee of the NHS you need to successfully complete the following: Identity Checks Professional registration and qualification checks Employment history and reference checks Occupational Health clearance Satisfactory Disclosure and Barring Service check Right to work in the UK For further information please visit: https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation We reserve the right to close this advert early. We may be able to offer flexible working. Please discuss at interview. We may be able to offer sponsorship but this is not guaranteed. Job description Job responsibilities PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side. To be an employee of the NHS you need to successfully complete the following: Identity Checks Professional registration and qualification checks Employment history and reference checks Occupational Health clearance Satisfactory Disclosure and Barring Service check Right to work in the UK For further information please visit: https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation We reserve the right to close this advert early. We may be able to offer flexible working. Please discuss at interview. We may be able to offer sponsorship but this is not guaranteed. Person Specification Qualifications Essential Good general standard of education Keyboard and computer skills (CLAIT, ECDL or RSA). Able to demonstrate excellent keyboard skills Desirable Recognised qualification or relevant experience in administration or secretarial studies within a confidential service. Experience Essential Recognised qualification or relevant experience in administration or secretarial studies within a confidential service. Proven experience with IT applications including MS Office Professional suite and other systems. Experience of using Excel, Access / Database systems including running reports and queries Experience of using Excel, Access / Database systems including running reports and queries Desirable Knowledge of online requisitioning (UNIT4) Knowledge / Use of Micad portal Understanding of Drawings / Plans Knowledge and use of Roster / MeAllocate systems Troubleshoot systems to identify and highlight issues Skills & Special Knowledge Essential Excellent, friendly telephone manner Numerical ability Excellent communication skills both written and verbal Able to manage and prioritise own workloads Able to take, input and communicate accurate and detailed information Desirable Good analytical, problem solving and judgement skills Ability to apply critical reasoning Interpretation of information Planning and organisational skills Disposition, Adjustment & Attitude Essential Common sense Outgoing and confident personality Communicative and friendly, with a flexible approach to work Able to work in a busy environment as part of a busy administration team Precise, accurate and methodical approach Punctual and reliable Sense of humour Able to remain calm under pressure Desirable Able to deliver to targets and deadlines Ability to produce work to a high standard Demonstrate and understanding of and accept confidential nature of the post Training Essential Willing to undertake Trust mandatory training Evidence of professional and personal development Desirable Willingness to undertake self-development or further training within context of role Additional Circumstances Essential Smart appearance Able to undertake duties Flexible Desirable Willingness to work additional hours if required (occasional and by agreement) Person Specification Qualifications Essential Good general standard of education Keyboard and computer skills (CLAIT, ECDL or RSA). Able to demonstrate excellent keyboard skills Desirable Recognised qualification or relevant experience in administration or secretarial studies within a confidential service. Experience Essential Recognised qualification or relevant experience in administration or secretarial studies within a confidential service. Proven experience with IT applications including MS Office Professional suite and other systems. Experience of using Excel, Access / Database systems including running reports and queries Experience of using Excel, Access / Database systems including running reports and queries Desirable Knowledge of online requisitioning (UNIT4) Knowledge / Use of Micad portal Understanding of Drawings / Plans Knowledge and use of Roster / MeAllocate systems Troubleshoot systems to identify and highlight issues Skills & Special Knowledge Essential Excellent, friendly telephone manner Numerical ability Excellent communication skills both written and verbal Able to manage and prioritise own workloads Able to take, input and communicate accurate and detailed information Desirable Good analytical, problem solving and judgement skills Ability to apply critical reasoning Interpretation of information Planning and organisational skills Disposition, Adjustment & Attitude Essential Common sense Outgoing and confident personality Communicative and friendly, with a flexible approach to work Able to work in a busy environment as part of a busy administration team Precise, accurate and methodical approach Punctual and reliable Sense of humour Able to remain calm under pressure Desirable Able to deliver to targets and deadlines Ability to produce work to a high standard Demonstrate and understanding of and accept confidential nature of the post Training Essential Willing to undertake Trust mandatory training Evidence of professional and personal development Desirable Willingness to undertake self-development or further training within context of role Additional Circumstances Essential Smart appearance Able to undertake duties Flexible Desirable Willingness to work additional hours if required (occasional and by agreement) Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Royal Cornwall Hospitals Trust Address Royal Cornwall Hospital Security Services Department Truro TR1 3LJ Employer's website https://www.royalcornwall.nhs.uk/ (Opens in a new tab)