Job Summary
University Hospitals Birmingham NHS Foundation Trust uses third-party Homecare Providers to deliver hospital-prescribed medications and associated care directly to patients' homes.
We are looking for a reliable, self-motivated, and enthusiastic applicant to join our office-based team, who act as the central point of contact between Homecare Providers and clinical teams across the entire Trust.
Working with a wide variety of stakeholders, we facilitate the flow of information which is essential for the timely, safe, and efficient provision of patient-focused Homecare Medicines Services.
In this role, you will be required to assist clinical teams with their queries and ensure that all expenditure on Homecare Medicines Services is compliant with the Trust's Standing Financial Instructions.
Prior experience working in a Homecare Team is desirable but not essential. The ideal candidate must have experience working in an office-based environment, be I.T. literate, willing to learn, and able to combine speed with attention to detail.
The position is based in the Heritage Building at the Queen Elizabeth Hospital, but occasional travel to other sites may be required.
Main Duties of the Job
The post holder will assist in the day-to-day running of the Homecare Hub:
1. Liaising with clinical teams to ensure Homecare prescriptions are made available in a timely manner.
2. Raising purchase orders for Homecare prescriptions.
3. Sending prescriptions to homecare providers.
4. Receipting orders and clearing invoices for payment.
5. Monitoring the shared e-mail inbox and responding to e-mails.
6. Maintaining accurate and up-to-date records.
7. Answering the phone and resolving/escalating queries as appropriate.
8. Assisting in the investigation and resolution of complaints and incidents.
9. Respecting and maintaining patient confidentiality at all times.
10. Providing general administrative support to the department.
About Us
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.
Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
1. Investing in the health and wellbeing of our staff, including a commitment to offering flexible working where we can.
2. Offering our staff a wide variety of training and development opportunities to support their personal and career development objectives.
UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reaches their true potential, achieves their ambitions, and thrives in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture that empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected, and bold place to work.
University Hospitals Birmingham is a Smoke-Free premises hospital.
Job Details
Date posted: 21 February 2025
Pay scheme: Agenda for change
Band: Band 3
Salary: £24,071 to £25,674 a year
Contract: Permanent
Working pattern: Full-time, Flexible working
Reference number: 304-1091771
Job Locations
Queen Elizabeth Hospital
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
Person Specification
Qualifications Essential
* GCSEs - English and Maths (minimum Grade C) or equivalent experience
Experience Essential
* Experience working in an office environment.
* Patient-focused customer care experience.
* Full understanding of Information Governance and Patient Confidentiality.
* Understanding of stock control systems.
* Knowledge of code of practice/customer care.
Additional Criteria Essential
* Excellent Customer Care skills.
* Excellent Communication skills -- verbal, written, and electronic.
* Professional telephone skills/manner.
* Good numeracy skills.
* Demonstrates ability to maintain speed and accuracy of data entry under pressure.
* Demonstrates ability to work to set procedures.
* Ability to prioritise workload.
* Demonstrates ability to recognise professional and personal limitations referring to the appropriate person when necessary.
* Able to maintain confidentiality of information.
* Demonstrates ability to prioritise and organise daily tasks using own initiative.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Details
Employer name: University Hospitals Birmingham NHS Foundation Trust
Address:
Queen Elizabeth Hospital
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
Employer's website: https://www.uhb.nhs.uk/jobs.htm
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