Are you ready to kickstart your career in a fast-paced startup environment? We’re looking for an ambitious junior level Account Manager with 1-2 years of experience who is eager to grow fast and take on more responsibility. This is a unique opportunity to get hands-on experience and be a part of an ambitious, supportive team. Our people are at the heart of everything we do. If you’re looking for that next career step, fast progression, a truly supportive team and plenty of challenges then get in touch The planet needs you, we do too What you bring to the role. 1 years in an Account Management or Customer Success role You can demonstrate high performance in line with or above expectations Extremely good people skills as well as excellent written and verbal communication skills You love to use a positive mindset to help customers overcome obstacles by identifying their concerns and providing solutions for them - a problem solver Highly motivated and driven to be part of a growing, successful team Excellent organisational skills and attention to detail What you'll be doing. You will own the onboarding, ongoing support of and account expansion for our SME employers You will own a panel of accounts and be responsible for achieving growth targets (example KPIs: New in generation, percentage of employees using the scheme, Total Orders from Panel) You will own (and problem-solve) any queries, requests or concerns that arise within your panel of accounts You’ll become a product specialist with ability to build strong technical knowledge Alongside your teammates, you will create, refine and implement strategy and process to drive forward the Customer Success department Company Benefits Hybrid working with 2 days in the office (Hayes, London) 25 days holiday bank holidays Add 1 day holiday per year service buy / sell up to 5 days each year Flexible work policy with options to take into account family care Best in class Family Friendly Leave and Pay for example; primary carers in their first year with ECS receive 6 weeks full pay and 6 weeks half pay, increasing to 12 weeks full pay and 8 weeks half pay from their second year. Secondary carers in their first year with ECS receive 2 weeks full pay, and from their second year receive 2 weeks full pay as well as an additional 5 days annual leave. Use our own scheme to lease a vehicle through salary sacrifice and save 40-70% to drive a brand new electric car £500 pa. personal development budget £100 home office budget Vitality healthcare Pension Equity options - own a part of the business Why Work with us? Personal growth - join us as an early employee to fast track your progression opportunities Competitive salary, pension & incentives scheme to share in our success Voted 4.9 on Glassdoor Voted Top 100 Organisation to ‘Escape’ to in 2022 and in 2023 by Escape the City Certified Company on Otta Be part of our friendly, family-like culture, enjoy our benefits - we value our people, diversity and building a culture where we can thrive We are the UK’s only B Corp Certified salary sacrifice provider Compensation: Base salary: £30,000 Bonus/Commission: Up to an Additional £10,000 per year Equity: £3,000 - £30,000 equity through EMI Options