We're looking for a kind, compassionate and resilient Night Support Worker to join our Mental Health Service in Hackney. £27,352.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression. Want to feel like you're making a difference? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day. Night Support Workers enable people with particular needs to manage their tenancies and live independent lives of their choosing in the community. Night Support Workers are responsible for ensuring continuity of a support service at night and for keeping customers and the building safe. Clarence Road is a CQC registered care home, which has a heavy focus on supporting customers with enduring mental health care and elderly needs. We provide 24hr high support to 15 customers both female and male. Our building is a purpose-built home on three floors, offering customers individual bedrooms and the use of shared communal facilities and garden. The service is commissioned by East London Foundation Trust with the care contribution from London Borough of Hackney. The rota for this role includes 4 nights on, 3 nights off, Monday through to Sunday. This role includes weekend and bank holiday working. For a full job description, please visit our website jobs.lookahead.org.uk All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. What you'll do: Building supportive, trusting relationships with customers and creating a positive atmosphere Working proactively with other members of the team to handle the service caseload and administrative responsibilities Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking' Support customers with dignity and respect in all aspects of their day to day living including; social and physical activities, personal care, meal time assistance and managing finances. Supporting customers to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene Assisting in the recording and reporting of customer incidents Managing customer referrals, completing assessments and obtaining and maintaining all relevant paperwork Developing productive relationships with partner organisations to improve service outcomes Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues Involving customers in the design, development and delivery of the service Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc. Taking on shift leading responsibilities by coordinating and leading shifts in the absence of a manager Being responsible for the handover of key information between shifts This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead What you'll bring: Essential: NVQ Level 2/3 or equivalent with some previous relevant sector work experience Desirable: Experience working in mental health Experience working in a CQC registered care setting Experience of delivering personal care / assistance. About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.