Job Description
Our client is looking for a Head Concierge to work at a Luxury Residential site in North West London.
Working Hours: 7am - 7pm - 4 on 4 off
Main Duties:
* Prioritize work to ensure that deadlines and targets are met within the appropriate time scales.
* Update, amend, maintain & manage the main database of information for the estate.
* Manage the estate purchase ordering system.
* Update, amend & maintain the facilities management database in liaison with Development Manager.
* Deal with telephone enquiries together with any associated follow-up.
* Deal with email correspondence and replies as necessary, keeping team updated with current issues.
* Meeting and greeting clients, residents & contractors as required.
* Deal with all written correspondence on behalf of the team as required.
* Plan and organize the calendar to make efficient use of time.
* Maintain filing systems both electronic & paper associated with the property management team.
* Liaising with Development Manager, Estate Agents, Lessees, Tenants, Surveyors, and Developer as required.
* Send out circular letters/email updates to residents and lessees as requested by the Development Manager.
* Update the building noticeboards as required.
* Assisting with all aspects of property management as directed by the Development Manager.
* Any other office related tasks including photocopying, post, registered mail.
* To adhere to the Landlord & Tenant Act and work within the approved budgetary constraints as directed by Estate Management.
* Produce reports for the team as directed by the Development Manager.
* Ordering stationery and cleaning supplies as necessary in liaison with Development Manager.
Role requirements:
* Proven experience in a similar Head Concierge or senior concierge role within high-end residential or commercial developments.
* Strong leadership and team management skills.
* Excellent communication and interpersonal skills.
* Customer-focused with a proactive and problem-solving approach.
* Knowledge of health and safety regulations.
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