Key Responsibilities: Greet patients and visitors in a courteous and professional manner. Manage patient appointments, including scheduling, rescheduling, and cancellations. Answer phone calls, emails, and queries in a timely and professional manner. Maintain accurate patient records and ensure confidentiality at all times. Assist in the preparation and organization of patient documents and information. Handle patient enquiries about services, prescriptions, and referrals. Provide administrative support to the clinical team, including processing paperwork and filing. Maintain a clean, organized, and welcoming reception area.