Key responsibilities:
* Technical Preparation & Set Up in line with brand and group standards
* Warranty Evidence gathering, administration and submission
* Provide control of quality and of repairs
* Oversee technical repair progression of work through the workshop and ensure agreed customer timescales are adhered to
* Work with the Service, Parts and Workshop Managers to ensure all departments are kept updated of progress at all times
* Live Technical Guidance for Technicians and customers if necessary