To ensure patients are added to the inpatient waiting list correctly and all relevant fields are completed correctly To ensure patients are booked for their skin surgery procedures following Trust policies and processes within the agreed clinical priority and that written communication is immediately sent To action changes to individual appointments whilst ensuring that patients are seen within the agreed clinical priority and that written confirmation is immediately sent To telephone patients, often at short notice, to offer them dates for their procedures or cancel their procedures as required To ensure adherence to the Trusts Patient Access policy when arranging patient treatment. To ensure that letter, telephone and face to face communication with patients, colleagues and managers is professional, timely and in line with Trust policies and procedures To respond to any queries and complaints from patients, managers or clinicians ensuring that any serious issues are escalated to the appropriate manager To liaise with medical secretaries, clinicians, directorate staff, GPs and administrative staff regarding bookings and waiting times To respond to enquiries from GPs, other Health Service personnel, patients and relatives To ensure all policies and procedures are adhered to and training undertaken as required To ensure that general administrative work associated with booking procedures and waiting lists is undertaken according to the expected medical records standards To type Dermatology clinical staff correspondence, e.g. transcribe digital dictation. To generate operation notes and letters, discharge summaries and other official correspondence, including self-generated non-routine correspondence if required. To deal with day-to-day incoming mail according to the office policy, assigning priority and/or taking any necessary action without reference to consultant staff if necessary. To assist with the validation of patients awaiting outpatient and inpatient attendance. To be familiar with the requirement for the recording of patient details in relation to the 18 week pathway. To be familiar with the National and Local 18 week initiative / objectives / requirements. To be responsible for the monitoring of investigation dates and results and bringing these to the attention of the relevant consultant. To undertake any other duties as may be required as appropriate by the Consultant or the Directorate Management Team in accordance to the needs of the service.