Global IT Support
Bangor LL57, UK Req #1135 Monday, October 7, 2024
Global IT Support
While providing integrity to the casino and gambling industry for over 30 years, GLI has established an incomparable team of professionals. We are looking for Global IT Support I to support our IT team.
Location: This role is based in our offices at Parc Menai, Bangor, North Wales
Who We Are…
With over 30 years in the industry, Gaming Laboratories International (GLI) is the global leader in the testing and certification of gaming devices and systems. We are proud of our stability and our history of world-class customer service delivery to more than 480 jurisdictions worldwide.
Why You Should Work Here…
Our employees are at the heart of everything we do, which is why they are our biggest investment. We offer competitive salaries, top-notch benefits and a company culture focused on employee development and career enhancement. Our team members have the opportunity to communicate and collaborate with colleagues around the world. You should have a willingness to to help people, both remotely and in person.
What You Will Accomplish Here…
The Global IT Support I is responsible for ensuring courteous and professional IT end user support is delivered to all employees and clients in their local office. Higher level Computer Support Specialist’s may serve as a lead by coaching or assisting others, as needed. For this role there will be a requirement to travel and support offices throughout Europe.
This position will effectively support the IT team by focusing on the following:
1. Responds to all issues in the IT ticket tracking system in a timely fashion
2. Corrects end user issues and reports issues that cannot be corrected in a timely fashion
3. Assists IT personnel in other locations with resolving end user issues
4. Performs installations and resolves end user support issues within the LAN/WAN environments
5. Maintains records, logs and reports of end-user assistance and troubleshooting requests
6. Provides hands on training, training materials and documentation for IT applications and/or equipment to employees, when necessary
7. Takes ownership of specific application(s) and system(s) areas, as assigned
8. Maintains diagrams and other documents regarding the application(s) or system(s) functionality
9. Works with Department leaders to gain an understanding of the business need for changes, modifications or new systems to be implemented
10. Evaluates interrelationships between systems, identifying how changes may affect other systems
11. Maintains confidentiality with regard to the information being processed, stored or accessed
12. Provides weekly reports to the IT Manager regarding workload, open projects and issues
13. Schedules bi-annual auditing of all Company issued laptops
14. Provides maintenance and operation of end user applications including, but not limited to, the Company email system, backup systems, Company access user account creation, phone system modifications, new user accounts and PC set-ups
15. Responsible for upholding network security measures set by Company policies
16. Maintains a knowledge of remote access products
17. Performs other duties as assigned
Education, Experience and Skills:
18. Bachelor’s degree in Information Technology or a related technical discipline is required; Certification, formal training, experience or demonstrated competency may be evaluated and considered in lieu of the educational requirements
19. A minimum of 1 year of related experience is required;
20. Certification, formal training, education or demonstrated competency be evaluated and considered in lieu of the experience requirements
21. Must possess relevant technical skills/certifications in the systems or area specified by management
22. Must have a working knowledge of network topology and remote access devices
23. Ability to adapt from business to technical communication according to the audience is required
24. Must have the ability to assess a situation quickly and help arrive at the best beneficial resolution for all parties involved
25. Must have the ability to write professional reports and other business correspondence
26. Must have the ability to read, write, speak, understand and communicate in English sufficiently to perform the duties of this position
27. Must have the ability to communicate, both orally and in writing, with internal and external parties
28. Must have the ability to handle and organize multiple projects and deadlines
29. Must demonstrate a high degree of attention to quality, details, and correctness
30. Certification, formal training, education or demonstrated competency in a technical discipline may be evaluated and considered in lieu of the experience requirements
We offer excellent paid benefits that include:
31. 25 holidays per year, plus Bank Holidays
32. Pension Plan
33. Annual Discretionary Bonus
34. Monthly team lunches
35. Opportunity to work in a diverse workplace with 48 different nationalities.
36. Fresh fruit at the office
37. Free Tea, Coffee, and soft drinks
38. Free on-site parking
Gaming Laboratories International (GLI) is a gaming services company. Any of our employees may be required to obtain a gaming license within one or all the gaming jurisdictions. If you are requested by GLI to obtain a gaming license, your continued employment may be contingent on your ability to obtain that gaming license.
This job description should not be interpreted as all-inclusive; it is intended to identify the major responsibilities and requirements of the job. The incumbent may be requested to perform other job-related tasks and responsibilities than those stated above.
GLI is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Other details
39. Job Family UK
40. Pay Type Salary
41. Employment Indicator Regular
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