Job summary Working in a pressurised environment to co-ordinate outpatient clinics, rescheduling of clinics, reduction and increase in outpatient clinics ensuring best utilisation of clinic slots. Detailed knowledge of various outpatient speciality clinics in order to amend and cancel appointments, deal with significant number of telephone queries, advanced knowledge of clinic protocols with specified standards. Monitor and action waiting lists. Actively using initiative in sometimes complex situations to ensure that patients are booked in line with local and national access targets, ensuring all clinic slots and templates are effectively utilised to maximise all available resources. Work as part of a multi disciplinary team, working closely with clinicians and support staff to deliver the access targets and patient focused outpatient service. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. Main duties of the job Interface with the public by means of telephone and face to face in a friendly and courteous manner. Be able to use judgement and initiative when dealing with difficult situations using empathy, tact and diplomacy. Ability to multitask and maintain high levels of concentration and accuracy in an environment where interruptions are frequent and can be unpredictable. Responding to queries from patients and health care professionals in a professional manner. Responsible for clinic diary ensuring availability of rooms for community and consultant clinics. Responsible for drawing up annual clinic plans. Arrange clinic appointments for patients on the telephone, face to face and by letter ensuring patients are fully aware of any specific, essential instructions prior to their appointment. Responsible for requesting / transferring and recording of case notes on the iFit database from different departments and locations when required. Ensuring that all relevant patient information is available in the notes prior to the clinic e.g. clinic letters, laboratory results. On return of case notes from clinic check outcome sheets have been completed to ensure correct outcomes are recorded on WPAS ensuring that the patient has the correct treatment pathway. Responsible for robust inputting and maintenance of patient information/ data held on the WPAS system for outpatient clinics and updating information as necessary. Ensure that data held on the system is accurate. About us If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework. Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English. Date posted 17 April 2025 Pay scheme Agenda for change Band Band 3 Salary £24,433 to £26,060 a year per annum, pro rata Contract Permanent Working pattern Part-time Reference number 050-AC265-0425 Job locations Ysbyty Alltwen Tremadog LL49 9AQ Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Person Specification Knowledge Essential Good working knowledge of Microsoft Office, Word / Excel Knowledge and understanding of clerical procedures and systems Desirable WPAS, Oracle Qualifications Essential Good general Education NVQ Level 3 or equivalent experience Desirable ECDL Experience Essential Relevant experience of providing comprehensive clerical / administrative service Familiar with office procedures and deadlines Desirable Previous experience of working within the NHS or in a healthcare setting Skills Essential Excellent communication skills Excellent organisational skills Excellent customer care skills Ability to work unsupervised and make decisions Ability to prioritise workload Able to use judgement and initiative to deal with difficult / sensitive situations Desirable Ability to speak Welsh Person Specification Knowledge Essential Good working knowledge of Microsoft Office, Word / Excel Knowledge and understanding of clerical procedures and systems Desirable WPAS, Oracle Qualifications Essential Good general Education NVQ Level 3 or equivalent experience Desirable ECDL Experience Essential Relevant experience of providing comprehensive clerical / administrative service Familiar with office procedures and deadlines Desirable Previous experience of working within the NHS or in a healthcare setting Skills Essential Excellent communication skills Excellent organisational skills Excellent customer care skills Ability to work unsupervised and make decisions Ability to prioritise workload Able to use judgement and initiative to deal with difficult / sensitive situations Desirable Ability to speak Welsh Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Betsi Cadwaladr University Health Board Address Ysbyty Alltwen Tremadog LL49 9AQ Employer's website https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)