Summary
We currently have an opportunity for 3 talented individuals to join our team as a Hire Controller. This is a busy role, requiring someone who can wow our customers, go the extra mile, pick up the phone, and work effectively under pressure.
Annual wage
Competitive
Wage- £14000- £15000
Training course
Hire controller (plant, tools and equipment) (level 2)
Hours
Monday - Friday, 8.00am - 5.00pm.
40 hours a week
Possible start date
Thursday 30 January
Duration
1 year 1 month
Positions available
3
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* Provide first-class customer service.
* Prepare hire contracts, quotations, and any other necessary correspondence.
* Handle and record customer enquiries and source new business.
* Follow up on quotations and enquiries.
* Prepare accurate weekly and monthly reports.
* Maintain accurate and up-to-date records.
Where you’ll work
Peak Platforms Ltd
Unit 1, Thameside Court, Fifth Avenue
Dukinfield
SK16 4PW
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
TRAVIS PERKINS PLC
Your training course
Hire controller (plant, tools and equipment) (level 2)
Equal to GCSE
Course contents
* Comply with health and safety regulations, standards, and guidance.
* Comply with environmental and sustainability principles, regulations, standards and organisational systems.
* Process new hires, damage waivers, orders, returns and enter onto company system.
* Create and send hire quotations, contact customer and entering purchase orders.
* Source plant, tools and equipment for customer requirements.
* Arrange the delivery and collection of equipment.
* Apply written communication techniques for example invoices, checklists, restrictions to drivers and hauliers delivery times, process damage agreement, notification documentation and emails.
* Manage customer relationships.
* Verbally communicate with customers and colleagues using industry terminology.
* Manage customer queries, requests and handle complaints within remit or escalate when required.
* Comply with regulations and legislation relevant to their role and business.
* Carry out hire transaction processes for example, contract documentation for on-hire and off-hire, raising requisitions and equipment delivery.
* Interpret and extract information from, for example schedules and drawings, machine’s operator’s manual or manufacturer’s instructions.
* Log plant, tool and equipment breakdowns, pass over to the service department.
* Ensure tool and equipment pre and post hire checks and operational testing of equipment has been carried out.
* Carry out and record planned and unplanned learning opportunities and development activities.
* Use organisational IT technology and digital systems.
* Apply team working principles.
* Comply with health and safety regulations, standards, and guidance.
* Comply with environmental and sustainability principles, regulations, standards and organisational systems.
* Process new hires, damage waivers, orders, returns and enter onto company system.
* Create and send hire quotations, contact customer and entering purchase orders.
* Source plant, tools and equipment for customer requirements.
* Arrange the delivery and collection of equipment.
* Apply written communication techniques for example invoices, checklists, restrictions to drivers and hauliers delivery times, process damage agreement, notification documentation and emails.
* Manage customer relationships.
* Verbally communicate with customers and colleagues using industry terminology.
* Manage customer queries, requests and handle complaints within remit or escalate when required.
* Comply with regulations and legislation relevant to their role and business.
* Carry out hire transaction processes for example, contract documentation for on-hire and off-hire, raising requisitions and equipment delivery.
* Interpret and extract information from, for example schedules and drawings, machine’s operator’s manual or manufacturer’s instructions.
* Log plant, tool and equipment breakdowns, pass over to the service department.
* Ensure tool and equipment pre and post hire checks and operational testing of equipment has been carried out.
* Carry out and record planned and unplanned learning opportunities and development activities.
* Use organisational IT technology and digital systems.
* Apply team working principles.
Your training plan
This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
Requirements
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* Attention to detail
* Customer care skills
* Problem solving skills
* Team working