Do you want to help power your career and be part of an evolving energy industry?
An exciting opportunity has arisen for an enthusiastic Connections Technician to join our Team.
The energy industry is advancing with investment in smart technology innovation and Northern Powergrid, as the company responsible for powering everyday life for 8 million customers across 3.9 million homes and businesses in the Northeast, Yorkshire and northern Lincolnshire, is at the forefront of delivering a power network that meets the region’s needs, now and in the future.
What you would be responsible for:
* Overseeing our service provider managing the quotation and delivery of fuse upgrades and service alterations within the North Yorkshire Region.
* Providing customers with excellent customer service in line with the defined connections quality standards. Such as, facilitating site meetings with the customer, and keeping them updated throughout the project delivery.
* Managing the service provider overseeing delivery of the quoted alteration work.
* Understanding customer’s requirements and the production of scheme designs, using relevant
Business tools, in compliance with NPg quick design rules, design policies and technical
standards.
* Planning and scheduling labour, materials and liaising with contractors to meet the customer’s
expected delivery dates and requirements for their connection work.
* Ensuring the highest level of safety standards are achieved throughout the design and delivery of the works considering all stakeholders.
* Ensuring the works have been completed to the customer’s satisfaction and immediately rectifying any identified issues including completion of post quotation / delivery calls.
* Completing post delivery project closure within financial governance.
* Managing workload to meet our regulatory targets..
Along with a competitive salary between £36,929 – £47,541
Enrolment into our pension scheme
25 days holiday
Does this sound like you?
Customer Service – Have the ability to demonstrate what great customer service looks like and how this can be applied to the provision of our connection's service.
Effective Communicator – Be able to adapt your communication style to your audience, show empathy and build rapport, working well with our customers/stakeholders both internally and externally, in person, over the phone and via written communication.
Excellent Project Management Skills – Be able to plan, organise and manage competing priorities of varying levels of complexity, using your own initiative.
Team Player – Have a strong team working ethic. Be someone who works well in partnership with internal and external stakeholders to deliver results and maintain a quality customer service.
Problem Solving – Have the ability to work through more complex situations, whilst identifying solutions, to ensure jobs are effectively delivered on time, to cost and meeting the needs of the customer.
People Management Skills – Ability to liaise effectively, influence and build up strong working relationships with contractors, stakeholders and customers to deliver the activity required.
Qualified in Maths and English at GCSE grade C/5 or above.
IT skills including use of Microsoft applications specifically Word & Excel.
Full UK driving licence.
Other beneficial attributes/experience:
* Possess an ONC /HNC in Electrical Engineering or prepared to be working towards this qualification.
* Basic understanding of the power distribution network.
* Proven experience of project or financial management for delivering work within time and budget.
* Understanding of Health, Safety & Environmental management IOSH.
Click here to apply today
Visit northernpowergrid.com/careers to find out more about this and other career opportunities.
Posted: 06/02/2025C
losing date for applications: 13/02/2025
Applicants are considered on the basis of their suitability for the post irrespective of sex, marital status, sexual orientation, gender re-assignment, race, age or disability, in accordance with the Equality Act 2010.
For more information regarding this vacancy please contact Charlie Richardson on 07742810271 or email recruitment@northernpowergrid.com quoting the vacancy reference number