An opportunity has arisen in the Diabetic Eye Screening Wales Programme for 2 x full time, WELSH SPEAKING Screening Pathway Administrators to join the Administration/Telephone Helpline Team. Please note that although this post is advertised as full-time for 37.5 hours, we are happy to be flexible and would consider part-time hours. Please state on your application how many hours you would like us to consider.
The successful candidate will be required to work as part of the Helpline Team responsible for ensuring the successful delivery of the Diabetic Eye Screening Programme in Wales. They will be responsible for providing essential administrative support to ensure the efficient operation of the call/recall and failsafe functions of the Programme.
This is a busy and varied role, which requires the ability to deal with a wide range of stakeholders, tasks and deadlines. There is a requirement to organise, prioritise and plan your workload in order to achieve your objectives. Team working is essential for this role, along with excellent telephone skills and a high level of accuracy when entering participant pathway information and data., Working with the Screening Pathway Co-ordinator, undertake validation of lists and reports to support the introduction of a robust failsafe system for the screening pathway processes
+ Reviewing and investigating patient demographic and patient management records
+ Updating patient management records in line with agreed standard operating policies and procedures
+ Processing key failsafe checks
+ Liaising with a variety of DESW staff, GPs and other health professionals to update management pathways appropriately
+ Setting up clinics and appointing patients to clinics
+ Processing invitations for screening
+ Dealing with appointment changes and general queries over the telephone from patients, members of the public and other health professionals
+ Preparing clinic paperwork for screening clinics
+ Issuing result information to patients, GPs and other health professionals
+ Processing and updating failsafe reports
+ Processing undelivered returned mail and dealing with changes to demographic details
+ Auto mailing and franking of mail
+ Filing
Working for our organisation
Public Health Wales is the National Public Health Institute in Wales. Our vision is 'Working to achieve a healthier future for Wales'. We play a pivotal role in driving improvements in population health and well-being, reducing health inequalities, improving healthcare outcomes, protecting the public and supporting the development of health in all policies across Wales.
Never more has public health been so important as we come through the Coronavirus pandemic, face the challenges of the cost-of-living crisis and tackle and prevent the harmful effects of climate change. We are an organisation that places ourselves at the heart of supporting people, communities, partners, and the Welsh Government in addressing these major challenges and providing solutions for action.
Our organisation is guided by our Values, 'Working together, with trust and respect, to make a difference'. We are committed to creating an inclusive workplace that values equality, diversity and inclusion. We welcome applications which represent the rich diversity of the communities we serve and from those wishing to work part time or on a job share basis.
To find out more about working for us and the benefits we offer please visit
For guidance on the application process, please visit
If you have the relevant experience and are self-motivated, with the ability to juggle and prioritise a range of tasks then we'd love to hear from you.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Please be advised that there is a temporary top-up for Bands 1,2 and 3 to reflect the incorporation of the top up to the living wage of £12 per hour - £23,465 per annum. This temporary top up will be in place until the annual pay uplift for 2024/25 is confirmed., To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK. If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.
The salary scale shown is for a full-time member of staff, with the amount being adjusted pro rata for those working less than 37.5 hours per week.
In general, anyone joining our Trust who has not previously worked in the NHS will, by default, start on the first point of the advertised pay band. Pay progression will then be determined by annual Performance and Development Reviews in accordance with the NHS Wales Pay Progression Policy. An application for Incremental Credit may be considered, but can only be awarded based on evidenced, reckonable service and/or equivalent, relevant experience.