About us The Financial Times is one of the world's leading news organisations, globally recognised for its authority, integrity and accuracy, with a mission to deliver quality information and services worldwide. At the FT, curiosity thrives and ambitious thinking is rewarded. Here, you're given the chance to reach millions, create work that matters and deliver impartial journalism in a polarised world. In our warm, collaborative culture, you'll connect with a diverse community of experts who support your growth, career aspirations and wellbeing. Your future at the FT will be filled with opportunities that challenge and inspire you. With no fixed path, you'll discover new skills and forge a career that can take you anywhere. Build a newsworthy career at the FT. Our commitment to diversity, equity and inclusion We believe in the power of unique perspectives and want all voices in our organisation to be heard, respected and valued. A supportive workplace is one where employees feel they can be themselves and operate to their full potential. We are committed to removing barriers for everyone, with a focus on addressing those faced by underrepresented groups. The Role As a Programme Lead, you will operate with a cross-departmental and platform-agnostic focus, managing some of our most complex and challenging connected commercial campaigns. These include advertising, research, thought leadership, and events. You are responsible for managing the entire process from RFP to delivery, ensuring smooth operations and delivering excellent results for clients. This role is focused on providing exceptional client service and delivering impactful outcomes through collaboration and cross-functional engagement, rather than direct line management responsibilities. Key Responsibilities Educate and Guide Teams through our integrated project delivery process. Drive efficiency by optimizing workflows and aligning capabilities across teams to deliver outstanding outcomes. Act as the day-to-day client contact, providing updates, leading meetings, addressing client needs, and exceeding project expectations. Manage all client communications ranging from weekly performance meetings to quarterly business reviews Proactively anticipate challenges, finding solutions collaboratively across departments. Coordinate timelines, deliverables, and communications, ensuring on-brand and on-strategy execution. Work closely with internal teams, including Sales/ Account Managers, Business Development, Project Management, Performance Marketing, Creative Strategy, FT Studio, FT Live, FT Longitude and other FT Group/Nikkei companies to ensure projects are executed on time and to client's expectations Stay flexible and adaptive as technologies evolve, incorporating new tools and approaches. Delivery Management Connect internal capabilities to address challenges and ensure flawless project execution. Implement standard methodologies for project management, improving efficiency, communication, and risk management. Keep comprehensive project plans, ensuring collaborators are informed and involved. Proactively identify and resolve potential roadblocks or issues that may impact programme delivery. Required Skills and Experience At least six years of experience managing clients and creative projects, with coordinated components. Strong background in agencies, publishers, or media, with an understanding of client and agency dynamics. Proven success in managing innovative, profitable projects. High-level understanding of coordinated campaign needs, including social media, digital marketing, and content marketing. Outstanding decision-making, communication, and time-management skills. Flexible, organised, and adept at handling fast-paced deadlines. Experience with high-performing sales teams and the ability to advocate for standard methodologies. Familiar with project management tools such as Monday.com. Personal Qualities Establishing trust and credibility with all collaborators at different levels. Goal-oriented, dedicated to delivering high-quality work. Meticulous, proactive, and organized in problem-solving. Collaborative great teammate with excellent communication skills. Application closing date: 10th February 2025, 5pm (UK time) What's in it for you? Our benefits Our benefits vary by location but we are committed to providing best-in-class perks across all our offices. These include generous annual leave, medical cover, inclusive parental leave packages, subsidised gym memberships and opportunities to give back to the community. Full details of our benefits are available here. We've embraced a 50% hybrid working model (averaging two to three days onsite) that fosters trust and remote adaptability while encouraging in-person camaraderie and peer learning. Additionally, we are open to accommodating specific flexible working pattern requests for all roles where feasible. Accessibility We are a disability confident employer and Valuable 500 signatory. Please let us know if you require any reasonable adjustments/personalisation as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements or have any questions, email talentft.com and a member of our team will be happy to help. Further information At the FT, we embrace innovation and the use of technology and appreciate that individuals may leverage AI tools as part of their job application process. Whilst we are happy for you to use AI to assist with your application, it is essential that all information provided is authentic and accurately represents your skills, experience, and qualifications. Candidates should be aware that the use of AI throughout the application process may be monitored to ensure a fair and transparent hiring process for all. LI-KF1