Job Description - Asset Operations Officer (047018)
Organisation
Job
Position Type - Full Time
Salary – Circa £35,000
Location – North London, with hybrid working and some site visits that will require the driving of a company vehicle
(Hybrid working within this role enables one day per week working from home, with the other days spent in the office or on-site. Hybrid working arrangements can evolve subject to business requirements.)
Contract Type – TfL
Overview of project/role
Asset Operations is responsible for the safe operation and maintenance of our bus, highways, structures, tunnels, river piers, signals and road technology assets 24 hours-a-day, 365 days a year. We protect and encourage revenue generation from our assets; support the recovery of costs of damage to our operational assets by third parties; provide network intelligence for schemes. We also manage our contractors to deliver 24 hours-a-day asset operations for TfL across the capital, to keep London moving.
As an Asset Operations Officer you’ll maintain good working relationships with the supply chain to deliver operational activities taking place in an allocated region on a day-to-day basis. You’ll ensure that the network assets are safe, fit for purpose, maintained to a consistent standard to keep London moving and you’ll provide a comprehensive and customer focused service.
Surface Transport operates 24 hours per day, 7 days per week, so you need to be prepared to work outside of core office hours on an exceptional basis by mutual agreement. In these instances, Time-Off-In-Lieu (TOIL) will be applicable.
Key Accountabilities
* Responsible for the day-to-day delivery of regional operations with in-house teams, suppliers and contractors to provide a cost effective responsive and resilient service
* Responsible for the protection and improvement of operational performance within the region in order to achieve specific scorecard objectives
* Responsible for asserting and discharging Network Management and Resilience Directorate's statutory obligations as the Highway and Traffic Signals Authority and other relevant legal duties including health and safety legislation
* Responsible for maintaining day to day working relationships with stakeholders (including Boroughs), making TfL easy to do business with
* Provide operational input into schemes and project lifecycle to ensure good quality and efficient output
* Support the management of minor works and events by carrying out site checks on quality and quantity of works carried out for payment purposes
* Actively participate in open communication and knowledge sharing to build asset capability across the team
* Acquire a working knowledge of the regional network; taking a proactive attitude to managing risks, identify commercial opportunities and be able to respond appropriately, whilst seeking to enhance the customer experience
* Assist with the response to incidents and emergencies on the network to ensure safety, minimise disruption to customers and protect the assets
* Liaise with internal and external stakeholders, to provide a point of contact and attend on site as necessary
* You may be required to be on call as part of a duty roster
Skills, Knowledge & Experience
Skills
* Health and Safety Management (Practitioner) (Essential)
* Information Management and Reporting (including Data) (Practitioner) (Essential)
* Incident Reporting and Investigation (Practitioner) (Essential)
* Holder of a full driving licence that permits the driving of cars in the UK (Essential)
* Maintenance and Operations investment decision making (Operational Management) - (Awareness) (Essential)
* Contract Performance Management (Practitioner) (Desirable)
* Business document production (includes Word processing, Spreadsheets and presentations) (Practitioner) (Desirable)
Knowledge
* Educated to GCSE standard or equivalent and / or qualification in a highways/asset management related subject (Essential)
* An awareness of statutory obligations and legal frameworks (including Health and Safety legislation) (Essential)
* Good working knowledge of one or more of Surface Transport assets and systems (Essential)
* An awareness of Principles and Practices of Asset management (Desirable)
* Knowledge of the London Wide Surface Transport Network (Desirable)
* Appreciation of the political landscape in London, including Boroughs and key influencers (Desirable)
Experience
* Experience of maintaining relationships and liaison with team members, customers and key stakeholders both internal and external (Essential)
* Experience of multiple IT systems, for example Maximo, NAMS, SFM, or Workflow (Essential)
* Experience of delivering a high standard 24-7 operational asset management service (Essential)
* Experience of reacting and responding to events appropriately - working calmly under pressure (Essential)
* Experience of working remotely and/or with prearranged targets or goals (Essential)
* Understanding and experience of management and operation of a road network to meet highway and transport policy (Desirable)
Equality, diversity and inclusion
We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.
Application Process
* Please apply using your CV and a one-page covering letter
* We recommend that you consider the motivations, skills, knowledge and experience required for this role and ensure your CV and cover letter outlines where you meet these criteria
* PDF format preferred and do not include any photographs or images
The closing date for applications is 29 October 2024 @ 2359
In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the business area but mostly include:
* Final salary pension scheme
* Free travel for you on the TfL network
* Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home to work or 75% reimbursement on a 28-day flexi ticket
* 30 days annual leave plus public and bank holidays
* TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
* Tax-efficient cycle-to-work programme
* Retail, health, leisure and travel offers
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