Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Working options | office-based with optional rotational remote working in line with divisional requirements Working pattern | full time Working hours | 37.5 (Monday – Friday) hours per week Reports to | Resolution Department Lead What We’re Looking For We’re looking for a highly organised individual with excellent attention to detail and experience within a Legal or Alternative Dispute Resolution environment to join our Resolution team. A legal qualification e.g. LLB or other appropriate legal background is essential. Some Of The Things You'll Get Up To Reviewing allocated cases, and making a decision on whether to accept or reject Where accepted, owning the case, including collating evidence and attempting early resolution Where an early resolution is not possible, fully considering the positions of the parties and the evidence available to provide a resolution to the complaint Achieving a resolution by way of a written proposed decision, final decision, or default decision, ensuring that all facts and submissions have been taken fully into account Producing, in writing and in line with prescribed timeframes, a document conveying the resolution. Uploading the decision directly onto the complaint system, within prescribed timeframes Achieving a set number of resolutions over a prescribed timeframe, as agreed with the Resolution Department Lead and Lead Case Officer or Head of Redress Carrying out review requests as required Supporting the team in other complaints at throughout the process from state B to state E where appropriate, depending on scheme workload Helping the PRS department leads, Lead case officer, Head of Redress to achieve objectives by carrying out any other reasonable tasks as may be requested from time to time, this may include for example, auditing decisions, writing case studies, handling more complex customer complaints and enquiries. We’d Like You To Have Experience within a Legal or ADR environment A legal qualification or other appropriate legal background A high level of English language skills with a proven ability to communicate clearly, concisely and grammatically, in writing as well as verbally Excellent attention to detail to ensure that high standards of quality are consistently maintained Ability to work within a team environment so that effective working relationships are maintained Drive and self-determination with the ability to find and implement solutions to problems Ability to plan and organise making effective use of time and resources Good knowledge of Microsoft Office packages and the ability to learn new systems and processes as required Benefits 23 days holiday UK bank holidays Life assurance Private health care for you and dependents Employee assistance programme, including GP line, cashback for treatments, advice line Season ticket loan Rental deposit loan Annual leave purchase scheme As part of the HFIS Group, access to discounted personal insurance is available At HFIS we value development and progression of all our people and so we also offer financial support for studying towards professional qualifications plus study time. As a teammate you will also benefit from a wide variety of high-quality in-house and external training. We have a relaxed and friendly environment, and our dress code reflects this. We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.