Are you an experienced Credit Controller, looking for a new challenge?
Baltic Recruitment are currently recruiting for a Permanent Credit Controller, working at our client's Head Office in Hartlepool. Joining the Finance Team at their newly renovated office space, to support the business' continued success and growth, servicing a diverse customer base including agricultural, the armed forces, MOD, the emergency services, including Police, Fire and Rescue, Ambulance, councils, domestic homeowners and commercial customers.
As Credit Controller, you will work alongside another credit controller and report directly to the Credit Control Manager. This role will focus on new account opening, credit checking and debt chasing for our large customer base. Working collaboratively as a team and everybody's ideas are welcomed.
Credit Controller Main Duties & Responsibilities:
1. Reviewing and analysing credit reports and credit risk to award credit on new customer accounts
2. Discussing the option of pro forma payments with customers who are not credit worthy
3. Ensuring large customer accounts are credit insured in line with Company Policy
4. Adhering to all aspects of the Company Credit Policies
5. Review of customer credit to ensure no breached credit limits
6. Ensuring late payers are placed on stop until payment is received
7. Order releasing by daily deadline, but also proactively manage orders for future delivery dates
8. Setting up and collecting DD's
9. Processing card payment downloads daily
10. Contacting customers daily via telephone to chase bounced DD's, collect debt and to negotiate payment plans
11. Resolving customer problems and disputes in order to collect debt due
12. Issuing reminder letters for overdue debt in line with Company Policy
13. Escalating non-payers to the Credit Control Manager for timely legal action
14. Achieving bad debt and overdue debt weekly KPI's
15. Raising credit notes when required ensuring request documentation has been correctly filled out and the request is reasonable.
16. Assistance as required on other credit control functions as necessary including but not limited to: answering inbound calls, monitoring and maintaining the finance inbox, bank reconciliation, till cash up and banking of cheques, sending monthly customer statements and holiday cover for other members of the credit control team
Credit Controller Applicants:
1. Have extensive experience in credit control, be proficient in reading credit reports and awarding credit based on company financials
2. Hold an AAT or a credit qualification (beneficial)
3. Ability to work in a team environment where accuracy and speed are both equally important
4. Ability to demonstrate efficiency within a professional role requiring diligence
5. Ability to identify and resolve problems and issues and demonstrate sound decision-making experience
6. Effective monitoring of credit reporting scores and understanding of risk identification and remedial actions
7. Ability to review financial information including reading company financial statements to make decisions on awarding credit and to identify risk areas and anomalies. Ability also to review and analyse data by using appropriate applications (for example CreditSafe)
8. Ability to work as a stakeholder with the sales teams to optimise working credit limits and control financial risk
9. Dispute resolution with complex client situations, managing debt recovery and risk exposure, including legal enforcements
10. Ability to manage customer credit and payment terms in compliance with Company policy, including customer account stops and release once payment is received
11. Confident telephone manner showcasing service excellence
12. Ability to perform all weekly and month end procedures to achieve KPIs on overdue debts
13. Experience and knowledge of Excel and can use pivots/vlookups etc.
14. Able to 'think outside the box' and suggested process improvements
15. Reviewing efficiencies and implementing new controls and automation projects in the sales ledger department ensuring smooth running
Company Benefits:
1. Competitive Salary
2. Start ASAP
3. Holidays: 33 (including statutory)
4. Pension: Company pension scheme
5. Benefits: Death in service; health cash plan; annual discretionary bonus, plus, BUPA PMI after 1 years' service
6. Working hours: Monday - Friday, 08:30 - 17:30, 1-hour unpaid lunch.
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