Summary
We are looking for a full time Customer support administrator to join our busy transport office. We require candidates that have excellent communication skills, show attention to detail and to deliver great customer service, working closely with the other departments in the traffic office to ensure a smooth delivery process.
Wage
£16,640 a year
Training course
Customer service practitioner (level 2)
Hours
Monday to Friday, 8.00am - 5.00pm. 1 hour unpaid lunch break.
40 hours a week
Possible start date
Monday 10 February
Duration
1 year 3 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* Answer phone calls from drivers and customers
* Record accurate information
* Discrepancy reporting
* Tracking drivers
* Report ETAs
* Email communication
* Freshdesk
Where you’ll work
Peter Green Chilled
Leighton Lane
Evercreech
Shepton Mallet
BA4 6LQ
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
STRODE COLLEGE
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
* One college day training (delivered remotely) with Strode College
* Learning with the employers guidance
Requirements
Essential qualifications
GCSE in:
* English (grade 4)
Desirable qualifications
GCSE in:
* Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Problem solving skills
* Analytical skills
Other requirements
Employers location is rural - Transport to and from place of work